About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We believe in doing great work with purpose , and we’re looking for people who are passionate, driven, and aligned with our values. About the Role: As an Area Associate at FirstClub , you’ll be responsible for managing multiple dark stores and experience centers, driving sales performance , customer acquisition , and operational excellence across your assigned territory. Key Responsibilities: Own and deliver area-wise sales and revenue targets . Lead and coach store teams to maximize conversion, AOV , and customer satisfaction . Monitor store performance metrics and drive local campaigns to boost growth. Ensure adherence to visual merchandising and clean-label brand standards . Collaborate with marketing and ops for hyperlocal activations and product availability. Requirements: 1–4 years of experience in retail sales or Q-commerce operations . Strong leadership, execution, and data interpretation skills. Experience managing multiple store locations or territories . High ownership mindset and ability to work
About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We believe in doing great work with purpose , and we’re looking for people who are passionate, driven, and aligned with our values. Role Overview As the Partnership & Community Lead , you will be the heartbeat of FirstClub’s community growth . Your mission is to build, engage, and nurture a loyal community of members, partners, and advocates who share our values of clean eating, quality, and convenience. Key Responsibilities Develop and execute strategies to build and grow FirstClub’s member community across digital platforms and offline events. Identify, engage, and onboard brand partners, influencers, health & wellness experts, and clean-label advocates . Plan and host community events, webinars, and workshops that drive member engagement and brand loyalty. Foster two-way communication channels to listen, gather feedback, and create a sense of belonging. Collaborate with marketing, product, and customer experience teams to align community initiatives with brand goals. Track community metrics (engagement, growth, sentiment) and optimize strategies accordingly. Qualifications 3–5 years of experience in community building, partnerships, or brand engagement roles. Strong network and experience working with influencers, wellness experts, or lifestyle brands is a plus. Excellent communication, storytelling, and relationship-building skills. Passion for health, clean-label living, or food wellness is preferred. Ability to work independently and creatively in a fast-paced startup environment.
About the Role Join our growing Customer Experience (CX) team and be the friendly voice our customers trust. This role is primarily voice-based and chat/email support, where you'll solve problems, guide users, and make every interaction a positive one. What Youll Do Handle customer queries via phone, chat, and occasionally email. Troubleshoot issues and provide quick, accurate solutions. Update and maintain customer records in our database. Collaborate with internal teams to improve service quality. Keep conversations empathetic, clear, and professional. What Were Looking For 2–5 years of experience in both voice and non-voice (chat/email) customer support processes. Excellent English communication skills (verbal & written). Strong problem-solving skills with a customer-first mindset. Prior experience in a blended process is preferred.
About the Role: We are looking for a seasoned ORM Specialist to manage and enhance our brands online presence. The ideal candidate will be responsible for monitoring, analyzing, and improving our digital reputation across multiple platforms. This role requires a mix of strategic thinking, crisis management, and hands-on execution. Key Responsibilities: Monitor brand mentions, reviews, and conversations across social media, review sites, forums, and other digital platforms. Develop and implement strategies to enhance brand reputation and mitigate negative sentiment. Collaborate with marketing, PR, and customer experience teams to ensure consistent messaging and proactive communication. Respond to online feedback, reviews, and escalations in a timely and professional manner. Analyze sentiment trends and provide actionable insights to leadership. Build and maintain strong relationships with online communities and influencers. Create ORM reports, dashboards, and performance metrics for leadership reviews. Handle crisis management situations with speed and discretion. Requirements: 5+ years of proven experience in Online Reputation Management, Digital PR, or Social Media Management. Strong understanding of social listening, review management, and reputation tools (e.g., Brandwatch, Sprinklr, Talkwalker, Meltwater, etc.). Excellent communication, writing, and interpersonal skills. Experience in managing online crises and building proactive reputation strategies. Strong analytical skills to interpret data and provide insights. Ability to work cross-functionally with PR, Marketing, and CX teams.
About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We believe in doing great work with purpose , and we’re looking for people who are passionate, driven, and aligned with our values. About the Role: As an Area Associate at FirstClub , you’ll be responsible for managing multiple dark stores and experience centers, driving sales performance , customer acquisition , and operational excellence across your assigned territory. Key Responsibilities: Own and deliver area-wise sales and revenue targets . Lead and coach store teams to maximize conversion, AOV , and customer satisfaction . Monitor store performance metrics and drive local campaigns to boost growth. Ensure adherence to visual merchandising and clean-label brand standards . Collaborate with marketing and ops for hyperlocal activations and product availability. Requirements: 1–4 years of experience in retail sales or Q-commerce operations . Strong leadership, execution, and data interpretation skills. Experience managing multiple store locations or territories . High ownership mindset and ability to work