Customer Experience Specialist

A Customer Experience Manager is responsible for overseeing and managing the overall experience of customers with a company or brand. Their primary goal is to ensure that customers have a positive and satisfactory experience at every touchpoint throughout their journey.

Customer Experience Managers play a crucial role in building and maintaining strong customer relationships. They work closely with various departments such as marketing, sales, customer support, and product development, to create a seamless and consistent customer experience.

Job Responsibilities:

• Developing and implementing strategies to enhance the customer experience.
• Conducting research and analysis to understand customer needs, preferences, and pain points.
• Designing and optimising customer journeys across multiple channels and touchpoints.
• Strict monitoring of the overall services provided by De Interluxe team through out the customer experience at showroom/ store.
• Collaborating with cross-functional teams to ensure a unified approach to customer experience.
• Monitoring customer satisfaction metrics and feedback to identify areas for improvement.
• Implementing customer feedback systems and processes to capture and address customer concerns.
• Training and educating employees on delivering exceptional customer service.
• Resolving escalated customer issues and complaints in a timely and effective manner.
• Keeping up-to-date with industry trends and best practices in customer experience management.
• Measuring and reporting on key performance indicators related to customer experience.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 4 years (Required)

Language:

• English (Required)

Work Location: In person