customer experience

0 years

12 - 14 Lacs

gurugram haryana india

Posted:1 month ago| Platform: Linkedin logo

Apply

Skills Required

management leadership support service escalation drive collaboration training coordination metrics assessment

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Journey Management – Oversee the end-to-end experience, ensuring smooth interactions at every stage.
  • Team Leadership – Lead, mentor, and motivate customer support teams to deliver consistent service excellence.
  • Escalation Handling – Act as the final escalation point for complex customer concerns and ensure
timely resolution.
  • Process Improvement – Identify pain points, implement feedback loops, and drive continuous
improvement initiatives.
  • Cross-functional Collaboration – Work with product, operations, and sales teams to align customer
first strategies.
  • Develop training calendars in coordination with regional teams and ensure execution across stores.
  • Monitor retail staff performance metrics and work closely with operations to address gaps.
  • Stay updated with retail trends, product knowledge, and competitor practices to enhance training
content.
Skills: operations,assessment tools,assessment,teams,metrics,customer

More Jobs at People, Jobs, and News

Business Development Executive- Gurugram

gurugram, haryana, india

1.0 - 3.0 yrs
|

Salary: Not disclosed

AI & Automation Enabler- Operations & Finance

delhi, all india

2.0 - 6.0 yrs
|

Salary: Not disclosed

Brand manager

delhi, all india

3.0 - 7.0 yrs
|

Salary: Not disclosed

Sr. Manager Finance & Accounting

gurugram, haryana, india

Experience: Not specified

|

INR 15 - 22 Lacs

Senior Events & Conferences Manager

india

8.0 - 8.0 yrs
|

INR 15 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
People, Jobs, and News

RecommendedJobs for You

customer experience

People, Jobs, and News

gurugram, haryana, india

customer experience

People, Jobs, and News

gurugram, haryana, india

customer experience

People, Jobs, and News

gurugram, haryana, india