Builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities. Roles & Responsibilities Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams. Ensures all products and services are sold to the customer to maximize profitability. Builds strong relationships with all stakeholders including offshore GSC teams. Is responsible for customer satisfaction and has experience with customer interaction. Understands customers business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting. Handles incoming customer services queries, issues and exception management. May support the Customer Experience Partner and internal teams. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Customer Experience Partner - SCM