Customer Experience Partner

As a Customer Service Specialist at our company, you will play a crucial role in building strong and lasting relationships with customers. Your primary responsibility will be to provide exceptional customer service by taking full ownership of customer shipments and issues. Your proactive communication and problem-solving skills will be key in ensuring customer satisfaction. Additionally, you will be expected to constantly seek opportunities for process improvements and adhere to standardized processes without compromising the customer experience. Key Responsibilities: - Build strong and lasting relationships with customers - Take end-to-end ownership of customer shipments and issues - Engage in constructive problem resolution and provide solutions - Proactively communicate with customers about any issues or changes - Address root causes and seek continuous improvements - Work independently and share knowledge with the team - Take responsibility for the execution of shipment lifecycle process - Adhere to standardized processes without compromising customer experience Qualifications Required: - Bachelor/Master's Degree with 2-3 years of experience - Previous experience in shipping/logistics preferred - Excellent team player - Ability to work under pressure - Well-organized, efficient, and effective - Strong interpersonal and communication skills - Fluent in English (written and oral) In addition to the above responsibilities and qualifications, the ideal candidate for this role will possess a strong business acumen, market knowledge, and customer understanding. You should have a passion for delivering exceptional customer service and be able to handle complaints with a positive attitude. Building long-term relationships with customers, influencing their decisions, and resolving issues promptly will be key to your success in this role. Attention to detail, empathy for customers, and a proactive approach to problem-solving are also essential traits for the ideal candidate. If you require any accommodations during the application and hiring process, please reach out to us at accommodationrequests@maersk.com.,