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APM Terminals
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Customer Experience Partner

Customer Experience Partner

APM Terminals

1 - 3 years

8 - 9 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

supply chain global operations international trade operational excellence packaging ms office tools logistics operations customer experience freight forwarding monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll be responsible for:

Shipment Coordination:

Executing freight forwarding for ocean, air, and inland shipments
Preparing and validating shipping documents (Bill of Lading, FCR, invoices, packing lists)

Customer Experience & KCXI Standards:

Delivering services aligned with KCXI GOLD standards and KPIs
Ensuring proactive communication and timely customer updates
Acting as trusted contact, providing updates and resolving queries

Compliance & Documentation:

Adhering to global trade compliance, customs regulations, and Maersk policies
Coordinating with customs brokers and authorities for timely clearance

Vendor & Carrier Management:

Collaborating with carriers, shipping lines, and logistics providers to secure bookings and optimize costs
Monitoring carrier performance and escalating service failures

Operational Excellence:

Maintaining accurate shipment tracking and updating Maersk systems for visibility
Identifying process improvements to enhance efficiency and reduce cost

Skills & Qualifications:

Bachelor s degree in Logistics, Supply Chain, or related field (preferred).
1-3 years of experience in freight forwarding or logistics operations.
Knowledge of Incoterms, customs procedures, and international trade regulations.
Strong communication and negotiation skills.
Proficiency in Maersk systems and MS Office tools.
Ability to work in a fast-paced environment and meet deadlines.

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