Customer Experience & Operations Executive (Junior Level)

Customer Experience & Operations Executive

If you’re someone who enjoys solving problems, staying on top of details, and thrives in a fast-paced fashion brand, we’d love to meet you.

What you’ll do:

Customer Experience:

• Be the voice of DRAWN across email, Instagram DMs, and WhatsApp

• Respond to customer queries with empathy, clarity, and promptness

• Manage order updates, size or fit questions, exchange and return requests

• Build meaningful relationships with our community through warm and thoughtful communication

Operations & Inventory Management:

• Oversee order processing and fulfillment through Shopify—from checkout to delivery

• Coordinate closely with our warehouse for timely dispatches, exchanges, and returns

• Monitor inventory levels, flag stock issues, and track product movement

• Manage and monitor quality control—coordinate rechecks or replacements if needed

• Communicate with courier and logistics partners to handle pickups, delays, or issues

Cross-Functional Team Support:

marketing team

design team

• Maintain internal trackers and ensure smooth communication between departments

• Flag any operational bottlenecks and recommend improvements

Who you are:

• 1–2 years of experience in customer service, operations, or e-commerce (fashion experience preferred)

Shopify

• Strong written and verbal communication skills

• Highly organised, process-driven, and great at multitasking

• Proactive, reliable, and willing to pitch in across teams

• A genuine interest in fashion, customer delight, and building seamless systems

Interested candidates can send across their CV and Cover Letter to careers@shopdrawn.com