Customer Experience Executive

Job Description

Role Dimensions: ROLE: Executive Customer Experience LOCATION: Bengaluru NUMBER OF DIRECT REPORTEES: Individual contributor role Key Relationships: REPORTS TO: Supervisor/TL Customer Experience About the Role: Handling customer queries (Outbound calls). Handling customers queries (Chat support). Reminding / connecting with customers to collect invoice due amount. Coordinating with internal departments to prioritize resolution of customer queries. Handling social media escalations. Reaching out to detractors to understand their concerns. Supporting to enhance overall NPS/C-Sat. Responding to customers reaching out via email. Preferred Qualifications: Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree (in any field). Punctual and motivated. Excellent verbal and written communications skills. English & Hindi fluency required (at least Upper-Intermediate level). Freshers and experienced candidates can apply (Experience will be preferred over freshers).