Retail Sales Executive

Job Description

www.rentomojo.com About the Company We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. "The spending youth, especially the millennials & Gen Zs prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planets sustainability. Our customers and employees identify with what we do , is what Geetansh Bamania, our Founder and CEO has to say. RentoMojo caters to the needs of the working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances. Currently, we have 130,000+ subscribers with a typical rental period of 1214 months. The current market size (as per a recent report by Grant Thornton) is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025. With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021. Five Pillars of our Culture: Zoom InZoom Out : We zoom in and go micro; our focus would be doing better in everything, including things we already do well. We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence. Enterprising Mindset: If you are bold enough, you will have life changing growth opportunities here. We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed. Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly thats one of the biggest reasons of our success & continued momentum Frugality: Measure Twice and Cut once. It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost. For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey. Accountability: Less Why, more How. We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done. Think, decide, play and act for the long term. The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity. Recent Media Coverage: YourStory , Dec 2022 The Core Team: Geetansh Bamania - Founder & CEO Ketan Krishna - People & Governance Head Prabhat Verma - VP of Engineering, Data & Product Hakim Ujjainwala - Head of Capital and Resourcing Shivendu Ojha - Customer Operations and Sales Rohan Kulkarni - Head of Corporate Finance and Strategy Aman Jha - Head of Operations & Procurement Akash Jangid - Chief of Staff Dhruv Wahal - AVP - Growth and Marketing ROLE : Retail Sales Executive LOCATION :Mumbai(Ghansoli) NUMBER OF DIRECT REPORTEES : Individual contributor role KEY RELATIONSHIPS REPORTS TO : Retail City Lead Roles & Responsibilities Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. 1.Actively promote Rentomojos rental services and products to increase rentals and achieve sales targets. 2.Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. 3 Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle- free maintenance. 4.Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojos offerings. 5.Maintain thorough knowledge of Rentomojos rental inventory, pricing, and promotional offers. 6.Process rental orders, complete necessary documentation, and ensure smooth rental transactions. 7.Collaborate with the store team to maintain the stores visual appearance, ensuring products are displayed attractively and well-organized. 8.Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. 9.Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojos CRM system. 10.Continuously strive to meet and exceed individual and team sales targets. 11.Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail store, individual, or brand across various platforms such as social media, review sites, forums, and news articles. QUALIFICATIONS Bachelors degree in business, marketing, or a related field is preferred. 1.Proven experience in sales or customer service roles, preferably in a retail environment. 2.Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. 3.Strong persuasive and negotiation skills to promote rental services and close sales. 4.Knowledge of furniture and appliances, including their features and functionalities, is desirable. 5.Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. 6.Familiarity with CRM software and basic computer skills. 7.Flexibility to work weekends, holidays, and evening shifts as per the stores operating hours. Visit our career page here