Customer Experience Executive

Customer Care Executive – Fast2SMS

Location: Bhopal
Shift: Day & Night Shift | Rotational (24×7)
Work Schedule: 8 hours shift

About the Role

Fast2SMS is seeking a dedicated Customer Support Executive to manage customer queries, resolve issues, and provide assistance related to our Bulk SMS platform. This role involves working 8-hours shift in a rotational day and night schedule. The ideal candidate should have strong communication skills and a willingness to learn; prior experience in customer support or bulk messaging platforms is a plus but not mandatory.

Key Responsibilities:

• Handle customer queries through calls, email, and chat.
• Guide users with account setup, SMS services, delivery concerns, and feature usage.
• Troubleshoot customer issues and provide timely resolutions.
• Maintain accurate records of customer interactions.
• Ensure follow-ups and high levels of customer satisfaction.
• Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

• Good verbal and written communication skills (English & Hindi).
• Basic computer skills and familiarity with CRM tools.
• Strong problem-solving mindset and customer-centric attitude.
• Willingness to work rotational day and night shifts (24×7, 8-hours shift).

Salary & Benefits:

• Salary range: ₹12,000 – ₹15,000 per month (Based on experience and skills).
• Training and onboarding support.
• Friendly and supportive work environment.

How to Apply:-

Interested candidates can apply on Indeed,
orSend your CV with the subject line “Application for Customer Experience Executive” to: hr@fast2sms.com

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person