Posted:2 days ago|
Platform:
Work from Office
Full Time
This Operational area provides support to clients using our products by reviewing and resolving issues reported by our clients and internal stakeholders. Issue Resolution works 24/7 to resolve customer-reported issues in operational areas and workflows across products. Candidates should thrive on solving client issues and improving the client experience through high-quality issue reduction and prevention.
Candidates need keen attention to detail and full ownership of their duties to deliver exceptional customer satisfaction.
• Education Background: Bachelor's degree or equivalent only recent
graduates or industry newcomers with no prior experience needed.
• Tech Skills: Solid foundation of internet tools, MS Office applications
and basic computer proficiency.
• Work Schedule: Flexible with shift rotations for 24/7 customer support,
adaptable workday hours and holiday scheduling.
• Work Environment: Thrives in a dynamic, goal-focused and adaptable.
• Communication: Excellent verbal/written skills for seamless
collaboration with teams across India and the US
athenahealth
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