Customer Experience Advisor

Responsibilities Be the first line of communication for professionals and customers in US, US, APAC Marketplace & North America Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades Be a product & customer expert, assisting new and existing professionals with any queries that they may have Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time Shifts We are looking for individuals interested in full-time hours to join our Customer Experience team. Typically, you will work 12:30 PM to 09:30 PM IST. (shifts may vary based on daylight savings) Skills and Experience Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email Experience with customer service software is a plus; we use Zendesk Ability to build strong rapport quickly and confidently with customers A driven self-starter, self-motivated with a great work ethic Confident in handling diverse queries, able to easily adapt to any given situation The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin Exceptional attention to detail and follow-through Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately Perks and Benefits 5 days work week with 2 week-off days Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)) One-way cab facility 33+ paid days off annually Quarterly team socials Access to Learning & Development programs and personal L&D budget An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development. Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it. Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes