Customer Experience Advisor

Role & responsibilities

• Be the first line of communication for professionals and customers in UK & US
• Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
• Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have
• Talk with prospective professionals, discussing the various benefits and how we can help them grow their business
• Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
• Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

Preferred candidate profile

• 0-1 year of minimum experience in a customer-facing role supporting international customers via phone and email
• Experience with customer service software is a plus; we use Zendesk
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and the company
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
• Exceptional attention to detail and follow-through
• Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Shifts

The client has multiple teams to support customers from different geographies and so there are multiple shifts. 12.30 PM - 9.30 PM / 5.00 AM - 2.00 PM / 8.00 PM - 5.00 AM

Work Mode: In-office

Benefits

• 5 days work week with 2 week-off days
• Competitive salary(plus sales commissions and shift allowances as applicable))
• One-way cab facility
• 33+ paid days off annually
• Quarterly team socials

Interview Process

F2F interviews in the office in MG Road, Bangalore