Customer Experience Advisor

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

What you will do:

• Provide expert advice to senior leadership on systems trends, risks, and opportunities. Lead strategic initiatives and influence business decisions through deep technical insight and analysis.
• Research & Analysis: Conduct in-depth research and deliver insights to support decision-making.
• Technical Expertise: Offer strategic solutions to complex challenges and act as a subject matter expert.
• Opportunity & Risk Management: Identify risks and opportunities, recommend actions, and support cost-effective decisions.
• Project Leadership: Lead cross-functional, high-impact projects. Ensure alignment with executive goals and conduct post-project reviews.
• Process Improvement: Develop and enhance tools, processes, and policies to improve business efficiency.
• Strategic Planning: Drive goal setting and planning across divisions. Present business plans and identify cross-functional synergies.
• Compliance: Ensure adherence to company policies, legal standards, and external regulations.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders to support business outcomes.

You will be a great fit if you

• Hold a bachelor’s degree (or equivalent) in Business, Finance, Economics, Computer Science, Engineering, or a related field.
• Bring at least 5 years of experience in customer experience, business analysis, or strategic project management.
• Are proficient in tools like Excel, Access, and other data analysis platforms.
• Have experience in corporate communications, especially involving data and technology.
• Have supported executive teams and contributed to strategic communication planning.
• Excel at translating complex data into clear, actionable insights for senior leadership.
• Thrive in cross-functional environments and enjoy leading high-impact initiatives.
• Communicate effectively and build strong relationships with stakeholders at all levels.
• Proactively identify risks and opportunities, driving continuous improvement.
• Understand compliance, governance, and process optimization.
• Adapt quickly in fast-paced, dynamic environments with shifting priorities.
• Embrace innovation and are excited about shaping what’s next.
• Value collaboration, inclusivity, and a people-first culture.
• Are curious, resilient, and motivated to make a meaningful impact.

What you can expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Exposure to real-world projects and challenges in Marketing, Operations and other functions.
• Valuable skills and experience to enhance your resume.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be