Customer Executive

JOB DESCRIPTION
1, PURPOSE OF THE JOB:Job Context: Responsible for managing the Distributors and would be handling the front line sales team. He will be directly responsible for Volume and Sales Growth in the assigned territory and will coach and train the Pre-Sales Representatives.2, DETAILS OF THE JOB:Job Role/ Title: Customer Executive/Sr. Customer Executive Level: M01/M02 Business Unit: Any Function: Sales Country: India Work Location: Any Reporting Manager: ASM Manager’s Manager: HOS Matrix Manager: Team Size: 8-10 No. of Direct Reportees: 8-10 offroll (PSR) 3, KEY ACCOUNTABILITIES: Accountabilities Scope of work - Sales VolumeTo achieve the monthly sales volume target as per Annual Operating Plan decided by the management. This will include the following:- Volume target for the month- YAGO (Year Ago) for the month- AOP percentage growth for the month- Distributor wise target for the month- Market ExecutionEnsure all the Racks/Visi/Product placement against according to the market execution planManage stock levels to ensure continuous availability and regular rotation of products in the outletsEnsure maximum in-store visibility by continuously monitoring the stock placement in the assigned outlets- Outlet Addition in the territoryTo ensure Urban hub and spokes additions as per the plan by regularly monitoring the following parameters:- Key outlets additions- Visi placement- New accounts opened- Distributor HandlingReview & ensure distributor stock against norms by conducting Physical VerificationTimely review Distributor systems & stock and resolve issues in the market (if any)- Training & DevelopmentTraining PSRs to handle accounts independently by ensuring PSR training man-days are as per the planAlso monitoring PSR attrition- New Initiatives4, KEY INTERFACESExternal Interfaces Internal Interfaces Distributors, RetailersASM, HOS, PSR5, EDUCATION & EXPERIENCEIndicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job..Education Qualification (Highest) with Target Institute(s)Any Graduate/Post GraduateDesired Certifications:Experience Range:At least 1-5 yearsDesirable experience: Experience in Sales & Marketing (Preferably in FMCG sector)6, SKILLS REQUIRED: Skills DescriptionProficiency Level(General Awareness; Working Knowledge; Functional Expert, Mastery)Functional Skills- Proven experience as a Sales Executive or relevant role- Ability to understand opportunities in the market and act quickly on them.- Ability to quickly grasp and adapt to the business- High Ability to implement strategies and conceptsFunctional ExpertBehavioralSkills- Good Interpersonal Skills- Good Communication Skills- Excellent team management skills- Self-motivated with a results-driven approach- High level of confidence and strong focus on delivering results with high drive and energyExpert- General Awareness: Knows the fundamental or general understanding of concepts.- Working Knowledge: Has broad job knowledge; knows and applies the full range of concepts and practices. Has broad / working knowledge of the subject. Candidate should use these concepts in day to day practices.- Functional Expert: Candidate is certified functional expert with strong knowledge on concepts.- Mastery: Candidate is subject matter expert and has command over the subject/ concepts.