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Clirnet
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Customer Engagement Specialist

Customer Engagement Specialist

Clirnet

1 years

2 - 4 Lacs

calcutta

Posted:5 days ago| Platform: GlassDoor logo

Apply

Skills Required

engagement communication updating recording database crm data service multilingual

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title: Customer Engagement Executive

Location: Kolkata

Job Overview

We are seeking a motivated and confident Customer Engagement Executive to join our team. The role involves reaching out to clients/customers, providing information, addressing queries, and ensuring a positive communication experience. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve set targets.

Key Responsibilities

Obtaining and updating lists of individuals' contact details.
Recording all successful and unsuccessful attempts.
Make outbound calls to clients/customers as per the provided list.
Maintain and update call records in the database/CRM.
Achieve daily/weekly/monthly calling and conversion targets.
Build and maintain positive relationships with customers.
Escalate unresolved issues to the appropriate department.

Requirements

Minimum 1 years of experience as a caller, telecaller, or in a similar role (freshers may also apply if applicable).
Excellent verbal communication skills in [English/Hindi/Bengali].
Good listening skills and ability to handle objections professionally.
Basic computer knowledge (MS Office, CRM tools, data entry).
Ability to work independently and as part of a team.
Target-driven with a positive attitude and customer-first approach.

Preferred Skills

Prior experience in sales/customer service/telemarketing.
Multilingual ability will be an added advantage.

Why Join Us?

Competitive salary with performance-based incentives.
Opportunity to learn and grow within the organization.
Supportive team culture and positive work environment.

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Customer Engagement Specialist