Customer Engagement Specialist

Key Responsibilities:

• Customer Calling & Engagement:
• Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
• Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
• Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
• Online Review & Reputation Management:
• Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
• Handle negative reviews proactively and professionally, converting them into positive customer experiences.
• Collect, coordinate, and publish high-quality video testimonials of satisfied users.
• Collaboration with Digital Marketing & Creative Teams:
• Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
• Collaborate with the creative team to develop engaging content based on user feedback.
• Generate periodic reports on customer feedback, app performance, and review trends.

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance

Work Location: In person