Customer Data Governance & MDM Senior Analyst

Key Responsibilities

• Customer Master Data Management
  • Manage complex create/update/merge workflows for customer master data within the MDM ecosystem (Informatica IDQ & MDM).
  • Identify inefficiencies in customer data processes and recommend improvements to streamline workflows.
  • Ensure account hierarchy structures remain accurate and support business reporting needs.
  • Support and improve enrichment processes for key attributes such as industry, geography, and customer size.
• Data Quality & Continuous Improvement
  • Develop, monitor, and refine data quality rules and thresholds, ensuring alignment with business requirements.
  • Perform in-depth data profiling and match & merge validations to maintain a single source of truth.
  • Conduct root-cause analysis for recurring issues and work with IT or process owners to implement permanent fixes.
  • Share best practices with other team members and provide guidance on data analysis techniques.
• Cross-System Alignment & Automation
  • Partner with IT and business teams to improve automation for customer onboarding, updates, and hierarchy management.
  • Monitor data synchronization across enterprise systems and flag misalignments for resolution.
  • Document process improvements and collaborate on UAT for system changes impacting customer data.
• Governance & Stakeholder Collaboration
  • Participate in data governance forums, contribute to policies and best practices.
  • Act as a point of contact for customer data-related inquiries and escalations.
• Reporting & Monitoring
  • Build and maintain reports or dashboards that track data quality KPIs.
  • Provide actionable insights and recommend process improvements based on trend analysis.

Skills & Qualifications

• Bachelors degree in computer science, Information Systems, Data Science, or a related field.
• 4-6 years of experience in Data Governance, MDM, or Data Quality roles.
• Strong SQL skills for data profiling, complex querying, and automating data quality checks.
• Experience improving data workflows and processes to reduce manual effort and improve data quality.
• Familiarity with customer hierarchy management and CRM/ERP integrations.
• Strong analytical skills and ability to perform detailed data profiling.
• Effective communicator with the ability to collaborate across teams and explain data issues in business terms.
• Experience mentoring peers or junior colleagues in data management practices.
• Knowledge of data visualization tools (Power BI, Tableau) for KPI reporting is a plus.