Microsoft 365 Release and Adoption Manager

Job Description

Employment Type: Full Time The job As part of a global Unified Communications and Collaborations team, this candidate will serve as a dedicated Microsoft 365 Release and Adoption Manager to oversee the release management life cycle of Microsoft 365 products and related apps with a strong focus on user adoption and end-user training. This role combines technical expertise with strategic planning and professional level training experience to ensure smooth deployment and effective utilization of Microsoft 365 productivity tools across the organization. Key responsibilities Release Management: Oversee the end-to-end release management process for Microsoft 365, including planning, scheduling, and coordinating releases. User Adoption: Develop and implement strategies to drive user adoption of Microsoft 365 tools, ensuring employees are fully engaged and utilizing the platform effectively. Training and Support: Create and deliver training programs and materials to support user adoption, including workshops, webinars, training videos and documentation. Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and ensure alignment with Microsoft 365 capabilities. Performance Monitoring: Track and report on adoption metrics and user feedback to continuously improve the adoption strategy. Change Management: Work with Enterprise Architecture, Change Managers, and IT Business partners to manage change initiatives related to Microsoft 365 updates, ensuring minimal disruption to business operations. Communication: Develop and execute communication plans to keep users informed about new features, updates, and best practices. Essential requirements Experience: Proven experience in managing Microsoft 365 release cycles and driving user adoption of productivity tools in a large organization. Skills: Strong project management skills, excellent communication and training abilities, and a deep understanding of Microsoft 365 tools and services as it relates to Microsofts Modern Workplace Architecture. Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). Desired skills Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified Enterprise Administrator Expert are a plus Excellent English speaking and user documentation skills Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams.