Customer Data Governance & MDM Analyst

Key Responsibilities

• Customer Master Data Management
  • Maintain customer master data workflows (create/update) within the MDM ecosystem (Informatica IDQ & MDM).
  • Support account hierarchy management to ensure correct relationships and roll-ups.
  • Own enrichment of new customer records and ensure completeness of key attributes (ID numbers, industry, geography, address).
• Data Quality & Match/Merge
  • Define and monitor data quality rules, metrics, and thresholds.
  • Perform regular match & merge validations to eliminate duplicates and maintain a single source of truth.
  • Investigate, resolve, and document data quality issues and root causes.
• Data Alignment & Process Automation
  • Aligning customer data across core business systems and maintaining consistency.
  • Collaborate with IT to automate customer onboarding and updates.
  • Ensure application of data standards across systems.
• Governance & Stakeholder Collaboration
  • Participate in data governance forums, contribute to policies and best practices.
  • Act as a point of contact for customer data-related inquiries and escalations.
• Reporting & Monitoring
  • Prepare regular reports on customer data quality and completeness.
  • Highlight trends, risks, and opportunities for process improvement.

Skills & Qualifications

• Bachelors degree in computer science, Information Systems, Data Science, or related field.
• 2-5 years of experience in Data Quality, Data Governance, or MDM roles.
• Strong analytical and problem-solving skills with a focus on data accuracy.
• Proficiency in SQL, Excel, and data analysis techniques.
• Familiarity with CRM systems (e.g., Salesforce) preferred.
• Understanding of data governance principles and data management best practices.
• Excellent attention to detail and ability to work with cross-functional teams.
• Strong communication skills to collaborate with stakeholders at all levels.
• Knowledge of data visualization tools (e.g., Power BI) is a plus.