Customer Coordinator

Company Description

Viridian Testing Laboratories LLP is a world leader in testing and certification services, providing a broad range of testing, auditing, and consultancy services to clients worldwide. Our independent third-party solutions ensure products, services, and processes comply with the latest quality standards. With a global network of state-of-the-art facilities, we help our customers meet market demands and build a responsible and sustainable future. Based in India, we have a dedicated facility for precise PPE testing, meeting NIOSH, USFDA BIS & CE marking requirements.

Role Description

This is a full-time on-site role for a Customer Coordinator, located in Coimbatore. The Customer Coordinator will manage day-to-day customer interactions, ensuring high levels of customer satisfaction and service. Key responsibilities include addressing customer inquiries, resolving issues effectively, and providing support throughout the testing and certification processes. The role also involves maintaining accurate records, coordinating with internal teams, and continually improving customer experience.

Qualifications

• Strong Analytical Skills
• Effective Communication Skills for both written and verbal interactions
• Customer Service, Customer Support, and Customer Satisfaction Skills
• Exceptional organizational and multitasking abilities
• Ability to work independently and as part of a team
• Proficiency in using customer relationship management (CRM) software is a plus
• Previous experience in a customer-centric role, preferably in a technical or testing environment
• Bachelor’s degree in Business Administration, Communications, or a related field