Customer Coordinator

As a Customer Service Manager at our company, your primary responsibility will be to answer customer questions and resolve complaints via email and social media accounts. You will also play a crucial role in developing and implementing customer service routines and processes for our employees to follow, fostering a customer-centric culture in line with our brand image. Collaboration with the marketing department will be essential to highlight positive customer experiences and enhance the brand's growth. Key Responsibilities: - Manage a team of customer service employees - Ensure compliance with policies and procedures - Provide excellent customer service - Demonstrate extensive product knowledge - Supervise the work of all team members - Promote the organization's vision Qualifications Required: - Previous experience in customer service management - Strong communication and problem-solving skills - Ability to lead and motivate a team - Knowledge of customer service best practices - Familiarity with social media platforms and email communication Please note that this is a full-time, permanent position suitable for both experienced professionals and freshers. The work location for this role is in person.,