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Jobs in gurugram
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Randstad
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Customer Coordinator

Customer Coordinator

0 - 1 years

|

1 - 2 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

telecalling customer relationship customer support calling voice process voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:- Customer Coordinator

Location:- Gurugram, Haryana

Experience:- 6 months-1 years

Roles and Responsibilities

Handle customer calls, emails, and chats to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for call handling time, resolution rates, and first-call resolution.
Collaborate with internal teams to resolve complex customer issues promptly.

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