Home
>
Jobs in Gurugram
>
Next Mantra Solution Private Limited
>
Customer Chat Support Executive

Customer Chat Support Executive

Next Mantra Solution Private Limited

2 years

0 Lacs

Gurugram Haryana India

Posted:1 week ago| Platform:

Apply

Skills Required

chat support resolve communication zendesk freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

e're Hiring: Customer Chat Support Executive

Location:

Experience:

Employment Type:

Salary:

Customer Chat Support Executives

🔧

Key Responsibilities:

Respond to customer queries via
live chat
,
email
, and
social channels
Troubleshoot issues and provide accurate, timely information
Maintain high levels of
customer satisfaction and professionalism
Log customer interactions and follow up on unresolved issues
Work closely with cross-functional teams to resolve complex queries
Adhere to
SLA
timelines and internal quality standards

✅

Requirements:

Excellent
written communication skills
Proficiency in English (spoken & written)
Ability to
multitask and work under pressure
Familiarity with customer support tools like
Zendesk, Freshdesk, Intercom, etc.
is a plus
Flexible to work in
rotational shifts
, including weekends
Minimum qualification:
Graduate in any discipline

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.