Customer Chat Support Executive

Job Title: Customer Chat Support Executive

Location: [Gurugram Sec -39]

Salary: Max:- ₹35,000 CTC per 

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Key Responsibilities:

Handle Customer Queries:

Respond to customer queries regarding orders, refunds, and deliveries via chat.

Provide accurate updates about order status, delivery time, and restaurant availability.

Resolve Issues in Real-Time:

Coordinate with delivery partners and restaurants to address order delays, wrong/missing items, or other concerns.

Process refunds, replacements, or compensations as per company policy.

Ensure Service Quality:

Communicate politely, professionally, and empathetically at all times.

Manage high chat volumes while maintaining fast response times.

System Operations:

Use internal tools to track, manage, and update order details.

Document all customer interactions and resolutions accurately.

Meet Performance Targets:

Handle 120–150 customer chats per day.

Maintain typing speed of 50–70 WPM with high accuracy.

Achieve customer satisfaction score (CSAT) targets.

Requirements:

Proficient verbal and written communication skills in English.

Strong typing skills (50–70 WPM) with high accuracy.

Ability to multitask and manage high chat volumes.

Previous experience in chat support or customer service preferred.

Problem-solving mindset and a positive attitude.

Work Schedule:

6 working days a week (Rotational off; no fixed off on Sunday and Monday).

Shift Timings:

Morning Shift: 7:00 AM – 5:00 PM

Evening Shift: 3:00 PM – 11:30 PM

Rotational shifts as per business requirements.

Benefits:

Competitive salary up to ₹35,000 CTC.

Growth opportunities in a fast-paced environment.

Supportive team and training provided.