Customer Chat Support Executive

As a Customer Chat Support Executive at our office located in Gurugram Sec -39, you will be responsible for efficiently handling 120-150 customer chats per day with accuracy. It is essential to maintain a typing speed of 50-70 words per minute to provide timely responses. Your key role will involve communicating clearly, professionally, and empathetically to address customer queries and resolve issues, while adhering to company protocols and maintaining service quality standards. Collaboration with the team to meet daily and monthly targets will be crucial for success in this role. To excel in this position, you must possess proficient verbal and written communication skills in English, along with strong typing abilities (50-70 WPM) and high accuracy. The ability to multitask and manage high chat volumes is essential. Previous experience in chat support or customer service would be advantageous, along with a problem-solving mindset and a positive attitude. The work schedule consists of 6 working days a week with rotational offs; no fixed off on Sunday and Monday. The shift timings vary between Morning Shift (7:00 AM - 5:00 PM) and Evening Shift (3:00 PM - 11:30 PM), subject to rotation as per business requirements. In return, we offer a competitive salary of up to 35,000 CTC, growth opportunities in a fast-paced environment, and a supportive team along with training to enhance your skills. To apply for this role, please send your updated CV to unnati@nextmantra.in with the subject line "Application for Customer Chat Support." Join us in providing exceptional customer service through efficient chat support.,