This position is posted by Jobgether on behalf of Make. We are currently looking for a Customer Care Specialist (APAC) in India.
In this role, you will be the first point of contact for customers across the APAC region, providing expert guidance and support on how to make the most of a powerful no-code automation platform. You will handle a variety of inquiries — from basic feature guidance to complex technical troubleshooting — ensuring each customer receives prompt, accurate, and empathetic assistance. Collaborating closely with internal teams, you will help identify improvements, share best practices, and contribute to an ever-evolving knowledge base. This position offers the opportunity to work in a dynamic, multicultural environment where innovation, teamwork, and customer impact are top priorities.
Accountabilities
- Engage with customers to resolve technical and functional issues promptly and effectively
- Assist in automating workflows, providing guidance and hands-on support when needed
- Escalate complex cases to internal teams to ensure continuous product improvement
- Share best practices and contribute to community resources to help customers automate effortlessly
- Capture and relay customer feedback to inform product and process enhancements
- Collaborate with peers and managers to refine customer care processes and tools
- Maintain up-to-date internal and external documentation for efficient knowledge sharing
Requirements
- Fluency in English, with excellent written and verbal communication skills
- 2+ years of customer support experience in a SaaS environment
- Strong problem-solving abilities and commitment to exceeding customer expectations
- Emotional intelligence and a customer-first mindset
- Solid technical understanding, with knowledge of API ecosystems (endpoint management, webhooks, etc.) and integration platforms
- Familiarity with automation tools; coding or no-code tool experience is a plus
- Ability to understand customer needs and constraints
- Team player with humility and adaptability
- Flexibility to work APAC shifts (on-premise, 6 am to 3 pm IST, Bangalore)
Benefits
- Competitive salary and comprehensive benefits package, including stock options
- Generous time off and parental leave
- Work-from-home support, including mindfulness tools, monthly stipend, and flexible hours
- Opportunity to join a multicultural team representing 42 nationalities
- Open, innovative culture that values autonomy and creativity
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.Thank you for your interest!
