Customer Care Senior Executive

Overview
We are seeking a dedicated and enthusiastic Customer Care Specialist to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while fostering positive relationships. The ideal candidate will possess strong communication skills, a knack for upselling, and the ability to analyze customer inquiries effectively. Multilingual abilities, particularly in English and Spanish, are highly valued.

Experience-1-5 yrs

Salary-25K - 30K take home

Duties

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer complaints by identifying problems, troubleshooting, and providing effective solutions.
• Maintain a thorough understanding of the company’s products/services to assist customers effectively.
• Record and track customer interactions in the CRM system for future reference and analysis.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Provide proactive support by informing customers of updates, new features, or services.
• Monitor and ensure customer satisfaction through follow-ups and feedback collection.
• Adhere to company policies and procedures while handling customer concerns.
• Identify trends or recurring issues and provide insights to improve processes and products.
• Collaborate with team members to enhance service delivery and achieve department goals.

Qualifications

• Proven experience in customer service or a related field is preferred.
• Strong upselling skills with the ability to identify opportunities for additional sales.
• Excellent communication skills, both verbal and written, in English;
• Ability to analyze information effectively to provide tailored solutions for customers.
• Proficient in data entry with attention to detail.
• Familiarity with sales techniques and a passion for delivering exceptional service.
• A positive attitude, strong work ethic, and the ability to work well within a team environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person