Customer Care Senior Engineer QA

You will be joining SAN Automotive, a reputable engineering company specializing in sheet metal stampings, heavy fabrication, and tool & die manufacturing. With advanced facilities located in Faridabad (Delhi-NCR), SAN Automotive serves major OEMs and Tier 1 suppliers across the automotive, agri-machinery, and construction equipment sectors. Clients of SAN Automotive include renowned companies like Maruti Suzuki, Hero MotoCorp, Honda, JCB, Mitsuba, Denso, INEL, Kubota, and AGCO. Committed to delivering world-class quality, SAN Automotive adheres to IATF 16949, ISO 9001, and VDA 6.3 standards while continuously enhancing processes to meet changing customer demands. As a Customer Care Sr. Engineer (QA) at SAN Automotive, your responsibilities will include: - Managing and resolving customer complaints promptly and efficiently. - Applying structured problem-solving tools like 8D, Root Cause Analysis, 5-Why, and Fishbone Analysis. - Leading activities related to APQP, PPAP, PFMEA, Control Plan, and other quality documentation. - Supporting customer audits, visits, and approvals by preparing necessary data and presenting confidently. - Implementing QMS standards throughout production and quality operations. - Advocating Kaizen, Poka Yoke, and mistake-proofing initiatives to enhance quality. - Collaborating with cross-functional teams to cultivate a zero-defect culture and minimize rejections. - Creating and delivering presentations (PPTs) for customer reviews, management updates, and technical discussions. - Ensuring timely closure of NCRs, CAPAs, and customer escalations. - Maintaining robust customer communication and fostering relationships for quality assurance. Preferred qualifications for this role include: - Diploma / B.Tech in Mechanical Engineering. - 4-7 years of experience in QA/customer care within an automotive or sheet metal manufacturing environment. - Proficiency in QMS, APQP, PPAP, PFMEA, 8D, Root Cause Analysis, and handling audits. - Practical experience in managing customer complaints and escalations. - Strong verbal, written, and presentation skills. - Proficiency in Excel, PowerPoint, and quality documentation tools. - Ability to independently handle customer interactions and perform well under pressure. Location: Faridabad, Haryana If you are interested in this position, please apply to kamna_san@sanautomotive.com. For more information, you can visit our website at www.sanautomotive.com. Feel free to contact Ms. Kamna at +91 9560059840 for any inquiries.,