Customer Care Manager

Job Title: Customer Care Manager cum Floor Manager – Automobile Industry

Location: SN Hyundai Joka
Department: Customer Relations / Operations
Experience Required: 4–5 Years (Automobile Industry Preferred)

About the Role:

We are looking for a Customer Care Manager cum Floor Manager to manage post-sales customer relationships and ensure smooth showroom operations. The ideal candidate will handle customer care, delivery coordination, and floor management, ensuring every customer enjoys a seamless and delightful experience from purchase to delivery.

Key Responsibilities:

• Manage the Customer Care Department and ensure timely resolution of customer feedback, complaints, and queries.
• Handle post-sales customer interactions, including follow-ups, satisfaction surveys, and retention activities.
• Supervise showroom floor operations—maintaining discipline, ambiance, and a customer-friendly environment.
• Coordinate and oversee vehicle delivery operations to ensure smooth, error-free, and memorable handover experiences for customers.
• Liaise with sales, service, finance, and delivery teams to ensure a seamless customer journey.
• Monitor and improve customer satisfaction metrics, ensuring adherence to brand standards.
• Manage escalations professionally, ensuring swift resolution and enhanced customer delight.
• Guide and train front-line staff in communication, grooming, and customer service excellence.

Required Qualifications & Experience:

• Graduate / Postgraduate in any discipline .
• 4–5 years of experience in the automobile industry, preferably in customer care, CRM, or floor management roles.
• Strong communication, interpersonal, and problem-solving skills.
• Proven ability to handle customer-facing operations and coordinate across multiple departments.
• Familiarity with dealership CRM/DMS systems will be an added advantage.

What We Offer:

• Competitive salary and attractive incentives.
• Opportunity to work with a leading automobile brand.
• Professional and growth-oriented work environment.
• Continuous learning and development opportunities.

How to Apply:
Send your updated resume to 9046544613

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person