Customer Care Manager

Company Description

Shital Motors Ahmedabad, part of Mahindra, is a leading automotive brand in Gujarat, known for dealing with various cars and vehicles with dedication and excellence. Since 2004, we have been offering exceptional services and expanding our reach. Our continuous hard work and determination have earned us thousands of satisfied customers and the expansion of our team to provide best-in-class services for modern growth.

Role Description

This is a full-time, on-site role for a Customer Care Manager based in Ahmedabad. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing customer support teams. Daily tasks include addressing customer inquiries, resolving issues, analyzing customer feedback, and implementing strategies to improve service quality. The role requires strong analytical and communication skills to effectively manage and enhance the customer service experience.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills to interpret customer feedback and implement improvements
• Excellent Communication skills for effectively interacting with customers and team members
• Proven experience in a customer service or management role
• Ability to work on-site in Ahmedabad
• Bachelor's degree in Business Administration, Management, or related field is preferred