Customer Care Manager - Automobile

Company Overview

One Plus Staffing Solution is looking CRM for Premium Car Dealership, specializing in providing the best candidates for various companies. With a small team, we are dedicated to offering quality staffing solutions. Our expertise lies in sourcing and placing skilled professionals across different industries, ensuring our partners find the right fit for their teams.

Job Overview

We are seeking an experienced Customer Care Manager for the Automobile sector to join our team on a full-time basis. The position is mid-level and will be based in Ahmedabad, Surat, or Nagpur. The ideal candidate should possess 4 to 6 years of work experience and have a strong background in customer care within the automotive industry.

Qualifications and Skills

• Experience in handling customer complaints effectively to ensure customer satisfaction and retention.
• Proven expertise in customer care practices with a deep understanding of client needs.
• Exceptional customer service skills with a focus on delivering premium experiences.
• Strong management skills to lead and develop customer service teams within the organization.
• Experience in the automotive industry is mandatory, ensuring familiarity with industry practices and customer expectations.
• In-depth understanding of managing customer relationships, especially in premium car segments.
• Strong communication and interpersonal skills to interact with both internal teams and customers effectively.
• Ability to analyze customer feedback and implement improvements to enhance customer service processes.

Roles and Responsibilities

• Manage and oversee the customer service operations across specified locations, ensuring high standards of customer care.
• Handle customer complaints and disputes sensitively, aiming to resolve issues in a timely and satisfactory manner.
• Coordinate with the sales and service teams to ensure seamless customer experiences and service delivery.
• Develop and implement customer care policies and procedures tailored to the automotive industry.
• Train and mentor customer service staff, enhancing their skills to deal with premium car clients effectively.
• Track and analyze customer service metrics to identify areas for improvement and implement strategic plans.
• Collaborate with management to develop customer-focused initiatives that align with company goals and objectives.
• Maintain up-to-date knowledge of industry trends and customer expectations, adapting strategies as needed.