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Job Description

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Job Overview:

Service Advisor

Key Responsibilities:

  • Greet customers and understand their vehicle service needs.
  • Prepare job cards and service estimates based on inspection.
  • Coordinate with technicians and workshop team to ensure timely and accurate service.
  • Provide updates to customers regarding job status, delivery timelines, and additional repairs (if any).
  • Maintain service records and customer follow-ups.
  • Explain service charges, warranty terms, and service procedures to customers.
  • Ensure all customer complaints are addressed promptly and professionally.
  • Promote value-added services and maintenance packages.

Requirements:

  • Minimum

    3 years of experience

    as a

    Service Advisor

    in the

    automobile sector

    .
  • Degree or diploma in

    Automobile/Mechanical Engineering

    preferred.
  • Strong knowledge of vehicle servicing processes and customer handling.
  • Excellent

    verbal and written communication skills

    .
  • Good

    computer skills

    (MS Office, DMS/ERP systems, email).
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Customer-centric attitude with strong problem-solving abilities.

Benefits:

  • Competitive salary with

    performance-based incentives

    .
  • Opportunity to work with a reputed

    premium car brand

    .
  • Professional work environment and career growth opportunities.

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