11157 Customer Care Jobs - Page 47

KPMG India is looking for Assistant Manager - CRM Technical Assistant Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

KPMG India is looking for Manager - CRM Technical Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Freshers with Good Communication are Welcome. Provide excellent customer service to customers Contact customers to remind them of their outstanding payments Negotiate payment arrangements with customers Only Day Shift/ 6 Days 25k+ RS Required Candidate profile English communication skills High school diploma or equivalent. Ability to negotiate payment arrangements with customers. Ready to work in Gurugram. Ready to work 6 days (Sunday Fix off)

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic International BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- INTERNATIONAL VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *24/7 Shifts SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 24k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number:7652025525 Regards, Kuldeep Singh 7652025525 (HR Executives) ShiningStarsITPL.

Roles and Responsibilities Provide exceptional customer service through various channels such as chat, email, and voice support. Handle customer inquiries and resolve issues in a timely and professional manner. Utilize strong communication skills to effectively address customer concerns and provide solutions. Meet performance targets set by the company while maintaining high levels of accuracy and efficiency. Desired Candidate Profile 2-4 years of experience in BPO/Call Centre environment with expertise in Customer Care/Support operations. Strong proficiency in handling multiple tasks simultaneously with attention to detail and ability to prioritize workload effectively. Excellent written and verbal communication skills with fluency in English language required.

Looking to onboard a skilled Customer Support Executive to join our team in Ahmedabad. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers. Roles and Responsibility Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction. Provide product information and solutions to customers, addressing their concerns and promoting sales. Collaborate with internal teams to resolve complex customer issues and improve overall customer experience. Maintain accurate records of customer interactions using CRM software. Continuously update knowledge of products and services to effectively support customers. Job Requirements Excellent communication and interpersonal skills are required for interacting with customers from diverse backgrounds. Strong problem-solving skills are necessary to analyze problems and develop effective solutions. Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail. Proficiency in using computer systems and software applications, including CRM tools. Strong analytical skills are needed to identify trends and areas for improvement in customer support processes. Ability to adapt to changing situations and priorities, demonstrating flexibility and a positive attitude.

Process :- Customer Care - TATA Aig Process (Voice Process) Qualification : HSC or Any graduate / Under graduate Work From Office Location - Reliable Tech Park Airoli Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- Up to 23,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Apply..? To Schedule your interview call or send your CV through whatsapp (number mentioned bleow) HR Shubham :- 8551021894

Technical Customer Service (TCS) representatives deliver timely, accurate, and professional technical support to all customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, a quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need. Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Providing world class support to customers Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about clients products, services and features Providing advanced troubleshooting solutions Being a voice and advocate for our customers when something doesnt feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Basic qualifications: High School Graduate/ Diploma, one-year-plus of customer experience, or one-yearplus working directly with customers, or enrolled in college/university Standard qualifications include: (a) Typing Speed (minimum of 30 AWPM for voice and 32 AWPM for chat), (b) Grammar, (c) Active Listening, (d) Attention to Detail, (e) Critical Thinking, (f) Problem Solving, (g) Conflict Resolution/ Resilience, and Engagement. Strong interest in consumer technology Experience troubleshooting technical devices Basic understanding of networks / Wi-Fi connectivity Patience working with customers that are slower to learn new technologies Ability to communicate and present a professional, courteous, and patient demeanor over the phone Ability to foster positive relationships Flexibility with full-time schedule, including shift assignments on weekends/evenings Problem-solving skills, thinking outside of the box Proficiency with learning new technology.

Domestic BPO Voice Inbound (Contractual Role) *Process:* E-COMMERCE *Shift:* Rotational Shift and Rotational Week Off *Working Days:* 6 days a week *Working Hours:* 9 hrs of login (8 hrs productivity + 1 hr break) *Language Requirements:* - Regional Language: Tamil Average English, ability to read *Eligibility:* - Both Fresher and Experienced candidates Qualification: Graduation in any degree & Under graduate Age -upto 30 Salary Fresher - 11700 Rs Take home Experience (min 6 months) - 14000 Rs Take home Location: No.7, Chennai Tiruvallur High Road, Sai Nagar, Ambattur Industrial Estate, Chennai - 600058. Contact Person : Jaikanth - 7904101490

Walkin Interview US rotational shift & Off International Voice / International Non voice Bangalore Location Immediate Joiners only Cab available For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in NO FEE CHARGED

Job Title: Customer Support Executive Location: Gurugram Salary: 16 K to 18 K in-hand Salary Range] per month Job Type: Full-time Interested Candidate Send Me Updated CV On WhatsApp 9315987720 About the Role: We are looking for a Customer Support Executive to manage customer queries and complaints. You will also be responsible for providing product and service information and resolving issues in a timely and professional manner. --- Key Responsibilities: Respond to customer inquiries via phone, email, or chat Resolve customer complaints and provide appropriate solutions Maintain accurate records of customer interactions Ensure customer satisfaction and build strong relationships Escalate unresolved issues to the appropriate internal teams Provide feedback on the efficiency of the customer service process --- Requirements: Minimum qualification: 12th pass / Graduate Good communication skills in English and Hindi Basic computer skills (MS Office, email, CRM tools) Prior experience in customer service or call centers is a plus Patience, empathy, and a customer-first attitude --- Preferred Skills: Active listening Problem-solving ability Multitasking Time management Team collaboration --- Benefits: Incentives and performance bonuses On-the-job training and growth opportunities Health benefits (if applicable) Supportive and friendly work environment --- Let me know if you want a customized version for a specific industry (e.g., e-commerce, banking, telecom). Manage domestic calls with Hindi speaking customers Provide exceptional customer service via voice process Handle customer queries via phone and email

SBI General Insurance Process - Outbound Process HSC/GRADUATES Fresher/Exprience Can Apply -Salary -15 k To 23 k -Rotational Day Shift -Rotational Weekl off. -Job Location- Rabale, Navi Mumbai Required Candidate profile * Qualification: Min HSC To Any Graduate How To Apply..? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Prathmesh : -9607404867 Perks and benefits * Incentives and growth opportunities. *

We are looking for a skilled Senior Manager to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., based in Coimbatore, India. The ideal candidate will have 8-14 years of experience in the field. Roles and Responsibility Manage and oversee the delivery quality team to ensure high-quality services. Develop and implement strategies to improve delivery quality and customer satisfaction. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure delivery performance and identify areas for improvement. Provide coaching and training to team members to enhance their skills and knowledge. Ensure compliance with industry standards and regulations. Job Proven experience in managing delivery quality teams in a similar industry. Strong understanding of CRM/IT enabled services/BPO operations and processes. Excellent leadership and management skills, with the ability to motivate and inspire teams. Strong analytical and problem-solving skills, with attention to detail and accuracy. Effective communication and interpersonal skills, enabling strong relationships with stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

We are looking for a highly motivated and detail-oriented Process Executive - AR to join our team in Navi Mumbai. The ideal candidate should have 0-1 years of experience. Roles and Responsibility Manage accounts receivable processes with high accuracy and efficiency. Handle customer inquiries and resolve issues promptly. Ensure compliance with company policies and procedures. Collaborate with internal teams to achieve business objectives. Analyze data and provide insights to improve process performance. Develop and implement process improvements to boost productivity. Job Strong understanding of CRM/IT enabled services/BPO industry. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment with multiple priorities. Proficiency in using computer applications and software. Strong analytical and organizational skills. Ability to maintain confidentiality and handle sensitive information. Experience working with Omega Healthcare Management Services Private Limited is preferred. Omega Healthcare Management Services Pvt. Ltd. is a leading healthcare management services provider committed to delivering exceptional patient care and services. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are looking for a skilled Deputy General Manager to lead our service line operations in Bangalore, India. The ideal candidate will have 14-18 years of experience in the healthcare industry. Roles and Responsibility Develop and implement strategies to enhance service line operations and customer satisfaction. Manage and supervise a team of professionals to achieve business objectives. Collaborate with cross-functional teams to identify and resolve operational issues. Analyze market trends and competitor activity to stay ahead in the industry. Ensure compliance with regulatory requirements and company policies. Foster a culture of continuous improvement and process optimization. Job Proven track record of success in managing service line operations and leading high-performing teams. Strong understanding of the healthcare industry and its regulations. Excellent leadership, communication, and problem-solving skills. Ability to analyze complex data and make informed decisions. Experience in managing budgets and resources effectively. Strong knowledge of CRM/IT enabled services/BPO operations and management.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with regulatory requirements and industry standards. Job Minimum 8 years of experience in healthcare management services or related field. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and delivering results-driven solutions.

We are looking for a highly skilled and experienced Subject Matter Expert - Analytics to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 3-5 years of experience. Roles and Responsibility Develop and implement analytics solutions to drive business growth and improvement. Collaborate with cross-functional teams to identify and prioritize business needs. Design and deliver training programs to enhance employee skills and knowledge. Analyze complex data sets to provide insights and recommendations to stakeholders. Develop and maintain databases and reports to track key performance indicators. Work closely with the IT team to ensure seamless integration of analytics solutions. Job Strong understanding of CRM/IT Enabled Services/BPO industry trends and challenges. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and collaboration skills, with experience working with cross-functional teams. Ability to design and deliver engaging training programs. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Experience with data analysis tools and technologies, such as Excel, SQL, or Tableau.

Verify KYC documents submitted by customers as per Bank guidelines Maintain accurate and up-to-date records of customer interactions in CRM tools. Handle objections professionally and resolve customer queries effectively. Sales incentives Performance bonus Annual bonus Job/soft skill training

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. --- Job Opening: Customer Support Executive Banking & Healthcare Process Location: Jakkur or Bellandur, Bangalore Company: Alorica Shift: 5 Days Rotational | 2 Rotational Offs Immediate Joiners Preferred --- Job Description: We are hiring Customer Support Executives for our Banking and Healthcare process. This is an excellent opportunity for freshers and experienced candidates looking to build a career with a global leader in customer experience solutions. Key Responsibilities: Handle customer queries via voice and/or non-voice processes. Provide prompt, professional, and accurate responses. Ensure high levels of customer satisfaction. Adhere to quality and compliance standards. --- Eligibility Criteria: Freshers & Experienced candidates can apply Excellent English communication skills (verbal & written) are mandatory Willingness to work in rotational shifts Immediate joiners only --- Compensation: Freshers: 3.2 LPA Experienced: Up to 4.5 LPA (based on experience) --- Benefits: One-way cab provided Transport allowance for the other way Flexible work location Jakkur or Bellandur --- If you're confident, customer-focused, and have great communication skills – this is your chance to be part of a dynamic and growing team! Apply Now / Refer Someone! For more details, contact: [ Rithik, 8884777951, rithik1017.rivera@gmail.com ] (***Please send us a message on whatsapp in case the numbers are busy***). Rithik Senior Talent Acquisition Specialist Rivera Manpower Services

We are looking for a highly skilled and experienced Team Lead to join our Outbound Sales team at Jungleworks. The ideal candidate will have 6-11 years of experience in sales, preferably in the IT Services & Consulting industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet or exceed sales targets. Build and maintain strong client relationships to identify new business opportunities. Analyze market trends and competitor activity to stay ahead in the industry. Collaborate with cross-functional teams to drive sales growth and revenue expansion. Coach and train team members to enhance their sales skills and performance. Job Requirements Proven track record of success in sales leadership roles, preferably in the IT Services & Consulting industry. Strong understanding of sales principles, practices, and techniques. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and decision-making skills with attention to detail. Experience with sales data analysis and reporting to inform business decisions.

Work From Office Process:- Inbound Process Location - Thane and Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25000. Unlimited Incentive Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office How To Apply..? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Prathmesh :- 9607404867

Urgent Open position at UKG (Ultimate Kronos Group )Kalyaninagar, Pune. Shift Timings : US Shift, night shift mandatory. Work experience : 1-3 years with excellent communication skills. Education: Any full time Graduate (No diploma and No distance education ) JOB Description : Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. • Provide excellent customer service skills with a proactive approach for customer satisfaction. • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. • Use product knowledge and experience to resolve difficult chats submitted by end-users while making use of problem-solving abilities. • Maintain the "Partners for Life" model by providing white-glove support. • Work effectively within a fast-paced environment with a high degree of success • Acquire and maintain knowledge of product related changes and current department policies and procedures • Leverage various technologies and multiple screens efficiently. • Attend internal and external department training sessions as required Desired Skills:- Proficient in English, encompassing writing, speaking, and comprehension • Ability to multi-task to complete tasks and achieve goals in a fast-paced and metrics-driven environment • 1-3 years customer service experience • Experience with US Payroll/Time and Labor/HR • Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution • Confidence and strong leadership abilities • Strong verbal and written communication skills with demonstrated ability to communicate effectively • Ability to set and manage customer expectations • Effective collaboration and time management skills • Ability to multitask; can prioritize and juggle many tasks or projects at once • Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner • Highly motivated and team oriented • Open to working in EST time zones Education and Certifications: Bachelors degree required: BCom, BA, BSc. • Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word • Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Please share your updated resume at neha.kharare@ukg.com. Thank you !

Urgent openings for LODHA Process Qualification : HSC or Any graduate / Under graduate Work From Office Location - Ashar IT Park - Thane (Wagle Estate) Shifts Timing: - Day Shift Preferred candidate profile - HSC / Graduates can apply - Good English communication - Fresher / Experienced can apply - Salary 17k to 25k in hand + plus incentives - shift timings 9:30am to 6:30pm Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Pratiksha:- 8698488197

Process:- Kotak 811 - Banking Sales (Outbound Process) - HSC Pass To Any Graduate - Freshers can apply - Salary Upto 16k in-hand + Incentives - Hindi communication / Average English - Rotational week off Location:- Kasarvadavali, Thane Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Pratiksha:-8698488197 Mail id:- pratiksha.shirtode@credicus.co Perks and benefits * High Incentives and growth opportunities.*

Hiring for Non RCM ( International voice process - US Healthcare ) Work from office ; ctc upto 3lpa Package - Upto - 3.3 LPA Location - Hyderabad Working days - 5 days working Shift Timings - 6:30 PM - 3:30 AM Week offs - Saturday & Sunday week off Transport - 2 way cab (under 30kms) Experienced : 3.3LPA Experienced : Min 6m to 12 Months Experience is needed in any international voice or semi voice process Education - Graduation mandate (Not Eligible B.tech) Relieving Letter mandate Walk In - Hyderabad Interested candidates can share your updated resume to HR Harika -7842137942(share resume via WhatsApp ) Refer your friend's / Colleagues