11157 Customer Care Jobs - Page 49

Ug/grad freshers and experience in call centres can apply Excellent communication skills required salary: 2.8 to 6.5 lpa loc: bangalore 5 days working Rotational shifts Immediate joiners needed call Reza-9972675691 hr@izeemanpower.com

Mission: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics. Job Responsibility:-Inbound Calls: Handle incoming calls from customers with professionalism and courtesy.Provide accurate information about our diagnostic services, pricing, and processes.Address customer inquiries, concerns, and complaints in a timely and efficient manner.Schedule appointments and assist customers with the registration process. Outbound Calls: Proactively reach out to customers for appointment reminders and follow-ups.Conduct customer satisfaction surveys to gather feedback and improve service quality.Promote new diagnostic services and special promotions to existing and potential customers. Cross-selling and Upselling: Identify opportunities for cross-selling additional diagnostic services.Upsell premium packages and recommend relevant add-on services to enhance the customer experience. Customer Relationship Management: Build and maintain positive relationships with customers to enhance their overall experience.Collaborate with other departments to ensure effective problem resolution and service delivery. Documentation and Reporting: Maintain accurate and detailed records of customer interactions in the CRM system.Generate reports on customer feedback, common issues, and resolutions for continuous improvement. Technology Skills: Proficient in using MS Office (Word, Excel, Outlook) and G Suite.Utilize technology tools effectively to streamline customer interactions and improve service efficiency. Qualifications: Proven experience in customer service, preferably in the healthcare or diagnostic industry. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to empathize with customers. Problem-solving abilities and a proactive approach to addressing customer needs. Familiarity with CRM software and basic computer skills. Ability to work in a fast-paced environment and handle a high volume of calls.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Ludhiana. The ideal candidate will have 2-5 years of experience in customer service, preferably in the banking or financial industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various communication channels. Develop and maintain strong relationships with customers to enhance satisfaction. Collaborate with internal teams to address customer complaints and concerns. Identify opportunities to upsell and cross-sell products and services. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in sales, particularly in motor finance, is an added advantage.

Key Objective of the Job: Coordination with all departments to ensure smooth movement of files right from Log-in to Disbursals. Key Deliverables: To coordinate and help in generating SAGE/RSPM/Dedupe etc.Coordinate with Ops/Credit/RCU dept. for smooth movement of files right from LOGINS/RO/ DISBURSAL/ BOOKING etc. To coordinate with Cashier/Accts and interact with walk-in customers for generating New CV business.1st EMI and 30+ Education Qualification:Graduate

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC (9 hrs Rotational for Full-Time | 5 hrs Rotational for Part-Time) Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

Roles & Responsibilities :- As a Blink it Customer Care Executive, you'll handle Delivery partner queries and resolve issues via phone. Eligibility Criterias :- Excellent Communication Skills Graduate & Undergraduate Permanent Work from home (WFH) Fresher & Experience Laptop with minimum 8 GB Ram & Windows 10 mandatory On the job Training 6 Days working and 1 Rotational Week-off. 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. Wi-Fi is Mandatory. Salary - 14400 CTC Round of Interviews HR Evaluation Operations Evaluation Versant Test Client Evaluation

Hiring for International Voice Process Undergards or Graduates Freshers or Exp Salary upto 6.75lacs P.A& incentives provided Rotational Shifts rotational off Good command over English Language Contact Fathima-8951184962 hr@izeemanpower.com

Job description Hiring for Voice Bpo UG freshers can apply International & Domestic Voice Immediate joiners only 5 days work 2 week off Cab available call hr devishree : 9008816263 email : devishreethejobfactory@gmail.com

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

Job Title: Inbound Customer Service Agent Location: Mysore/Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: • Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. • Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. • Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. • Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. • Maintain effective call control, ensuring smooth transitions and proper call direction. • Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. • Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. • Accurately set up or act on cases as needed, following company guidelines and compliance rules. • Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: • Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. • Proficient in English (verbal and written) – must meet proficiency scale requirements. • Strong customer service skills, demonstrated through interviews and role play evaluations. • Ability to learn and comprehend training material in English. • Excellent active listening and communication skills. • Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. • Good PC and internet navigation skills, including browser and system operations. • Typing-by-touch proficiency with high accuracy. • Prior experience in self-directed training and PC-based learning (preferred). • Ability to handle sensitive information and follow background check compliance standards. • Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. • Prior experience in a multilingual contact center or customer support environment. • Familiarity with financial services, payment systems, or card member services is a plus.

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various communication channels. Develop and maintain strong relationships with customers to enhance satisfaction. Collaborate with internal teams to address customer complaints and concerns. Identify opportunities to upsell and cross-sell products and services. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in sales, particularly in motor finance, is an added advantage.

Process - SBI General Insurance sales Process Qualification:- Min HSC Salary :- 17-18k IN-HAND Week off :- Sunday fix off Shift :- 10 am to 7 pm Rounds of interview :- HR, Ops Exp :- English communication plus 6months on proper sales exp Required Candidate profile Qualification :- HSC Pass Job location :- Ghansoli To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Namrata Mob No:- 8624868754 Perks and benefits competitive salary with unlimited Incentives

Job Summary : Panacorp Software Solutions, a research and development organization, is looking for a Telesales Representative to join immediately. The role involves contacting potential clients, promoting our services, and assisting them with their inquiries. This is a great opportunity for someone looking to grow in a dynamic, service-based environment. Key Responsibilities : - Make outbound calls to potential customers. - Promote our services and guide clients based on their needs. - Maintain accurate customer records and meet sales targets. Requirements : - Excellent communication skills in English. - Freshers or candidates with experience in telesales or customer service. - Looking for immediate joiners.

Role & responsibilities Role & responsibilities Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the companys products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods. Preferred candidate profile

Salary : Upto 6 L.P.A Job Location : Kolkata Good communication skills with fluent English Rotational shift & week off 5-6 day working Call us : 6357157165/ 6265868084 Required Candidate profile Immediate joiner Excellent communication skill Freshers also eligible Should be ok with night shift and rotational shift Interview mode: Virtual BPO industry is first priority

Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Identify opportunities to upsell/cross-sell relevant products or services based on customer needs. Contact: 8108671430 Email id: Shwetag17@hexaware.com

Role & responsibilities Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice | Bangalore Are you looking to build a career in the BPO industry? This is your chance to join top-rated companies in Bangalore hiring freshers and experienced candidates for Domestic & International Voice and Non-Voice processes! Process Types Voice Process: Inbound / Outbound Chat Support Customer & Technical Support Email Support Sales & Collections Open Positions Customer Support Executive (Voice / Non-Voice) Technical Support Associate International Call Center Executive Telesales / Telecaller (Domestic BPO) Eligibility Criteria Qualification: 10th / 12th / Diploma / Any Graduate Experience: Freshers & Experienced Languages: English, Hindi, and/or South Indian regional languages (for domestic roles) Shifts: Rotational / Day / Night (based on process) Salary Details Domestic BPO: 15,000 35,000/month + Incentives International BPO: 25,000 45,000/month + Incentives Additional Benefits: PF, ESI, Cab Facility (Night Shift), Performance Bonuses Perks Immediate Joining 5/6 Days Working Cab Facility (for night shifts) Growth Opportunities in Top MNCs Job Openings Company-wise Breakdown Sales Process Shift: Day Shift Language: English & Hindi Location: Kadubeesanahalli Salary: Up to 30,000 Working Days: 6 Days (Sunday Off) BCP Background Verification) Process: International Voice Excellent Communication Required Location: ITPL Salary: 25,000 + 4,000 Quarterly Bonus Perks: WFH after 90 days PSI Process: International Voice UG with 1 Year Experience Required Location: ITPL Salary: Up to 23,500 Alorica Process: Banking & Retail International Voice Location: Eco Space Salary: 21,000 (Freshers), 25,000 (Experienced) + Shift Allowance Rotational Shifts, 1-Way Cab Rupicard Process: Collections & Customer Support Location: Bellandur Language: English + Any South Indian Language Salary: 22,000 (Freshers) 40,000 Tata Capital Process: Telesales Location: Whitefield Salary: 22,000 (Freshers), 30,000 (Experienced) Day Shift, Sunday Off Kredit bee Process: Domestic Voice Location: Tin Factory Salary: 16,000 (Freshers), 22,000 (Experienced) + Incentives Day Shift, 6 Days Working Immediate BPO Openings Interviews Tomorrow (Tuesday) Premium International Non-Voice (Chat Support) Location: Marathahalli 5 Days Working | 2 Days Rotational Off Rotational Shifts 2-Way Cabs Provided In-house drive tomorrow (Tuesday) Eligibility: Minimum 6 months of BPO experience (International Voice preferred) Must have VT1012 quality No slash/junk profiles accepted Hiring for (Healthcare International Voice Process) Location: Bommanahalli 5 Days Working | Saturday & Sunday Fixed Off 2-Way Cab Provided (Within 20 km) Fixed Night Shift Salary: Freshers: 21,600 Take Home Experienced: 28,000 Take Home We're Hiring Key Account Manager (Voice Process | WFO) Location: Bangalore (Shivajinagar) Shift: Day Shift | Rotational Off (6 days working) Mode: Work from Office --- Eligibility: Any Graduate (Minimum 1 year of sales experience) MBA in Marketing Freshers can apply Strong thought process and analytical skills Good sales acumen and understanding of profit & loss --- Key Details: CTC: Up to 30,000/- per month Quarterly Bonus: 4,068/- Open Positions: 235 Languages: English + Hindi Gender: Open to both Male & Female candidates Give this to post Hiring Update Telesales Executive | 100 Openings! Position : Telesales Executive Location : Bangalore (Near Jayadeva Flyover, BTM Layout) Open Mandates : 100 Eligibility : Freshers & Experienced (Telesales Cards, Loans, Insurance, EdTech, etc.) Must know English & Kannada Salary Band : • Fresher 20,000 Take Home • Experienced Up to 32,000 Take Home Attractive Incentives Work Days : 6 days a week with 1 rotational week off Timings : 9:30 AM to 7:30 PM 1 Team Leader – KAM CTC : Up to 7 LPA Language : English & Hindi Qualification : Graduate Experience : 4+ years overall sales experience 1+ year as TL on paper (mandatory) E-commerce background preferred 2 Process Trainer – Specialist CTC : Up to 9 LPA Language : English & Hindi Qualification : Graduate Experience : 3+ years in BPO 1+ year as Process Trainer on paper (mandatory) Strong in V5 Communication E-commerce experience preferred 3 Ops – Assistant Manager (KAM) CTC : Up to 10 LPA Language : English & Hindi Qualification : Graduate Experience : 5+ years in Sales 1+ year as AM on paper (mandatory) E-commerce background preferred Also hiring for: First Source, Altruist, Shaadi.com, InTouch, Globiva, ECPL, Infosys, and more! Note: We DO NOT charge any fees from candidates 100% Free Placement! To Apply / Schedule Your Interview: HR Name: banu Contact: 90356 61337 Email: priya.stepstone@gmail.com Note: We do not charge any fees from candidates 100% Free Placement! Call or WhatsApp now to book your interview slot. Work from Office | Bangalore onlyRole & responsibilities Preferred candidate profile

We are actively hiring for Customer Service Representative role to our MNC Client Looking for Experience- 1 to 5years - international voice process experience is mandatory Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable Interested candidates can apply or share resume to tejaswini_n@trigent.com or For more details Whatsapp - 9148420061 Can Refer Your Friends

Develop a new customer base PAN India. Educate customers about products supplied by our company. Create a Weekly sales report. Meet Monthly/quarterly/annual sales target. Organize seminars and training sessions with customers. Follow-up for any payment issues with customers. Coordinate with transport companies for material dispatches. Help with stock taking and ERP system if required. Manage inventory for a given set of customers. Prepare Tax Invoice and delivery paper for dispatch. Work with a team to help improve efficiency. Provide reports in excel and prepare presentations as required by management. Provide complete support for geared gearless and escalator machines of Torin Drive machines. Develop New Leads During site visit and provide to the Sales Team.

Hiring for Customer support ( Voice process ) ||1 way cab || Hyd || 3.5 Lpa || 5 days working - Rotational shifts || Eligibility Criteria :-1 yr exp into Customer care ( Preferred Banking process experience ) Education Qualification : Graduation Package :- upto 3.5 Lpa ( hike based on last ctc ) + travel allowances Location :- Hyd Work From Office 1 way cab Notice Period :- Preferred Immediate Joiners Interview Mode : Walk- in Interview rounds : HR , Assessment , Ops Interested candidates can share their profile with to mail id - bhavana.axisservices@gmail.com