11157 Customer Care Jobs - Page 41

Deloitte is looking for M&C_Manager _Account/Client Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

KPMG India is looking for Assistant Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

KPMG India is looking for Senior - CRM Technical to join our dynamic team and embark on a rewarding career journeyLead and manage the design, development, and implementation of technical solutions for complex business requirements.Provide expert-level support and mentorship to junior team members, guiding them through technical challenges and best practices.Review code, technical documentation, and system designs to ensure high standards of quality, performance, and scalability.Collaborate with cross-functional teams including product managers, architects, and QA engineers to deliver end-to-end solutions.Identify areas for system improvements and propose enhancements or optimizations to existing infrastructure or applications.

KPMG India is looking for Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

UCFER is looking for Telecaller to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

Aster Medcity is looking for Manager on Duty.Customer Care to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Telecaller will be expected to build rapport with customers, identify their needs, and offer solutions that meet their requirements. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for sales.... Qualification: Bachelor Degree Experience: 1-3 yrs

Experience in hospital customer care Strong communication, mentoring, and conflict resolution skills Proficiency with MS Office and CRM/ticketing systems Willingness to work flexible hours and on-call duty as needed Essential: English + Hind + Telugu

Role & responsibilities Handle inbound/outbound calls for international customers with professionalism and courtesy. Provide accurate information regarding products, services, or support. Resolve customer issues, complaints, and queries effectively. Maintain clear communication and ensure customer satisfaction. Achieve daily/weekly/monthly targets and adhere to quality guidelines. Document customer interactions and transactions accurately. Collaborate with team members and supervisors to improve service quality. Stay updated with product knowledge and company policies. Skills and Qualifications: Excellent verbal and written communication skills in English . Good accent and fluency suitable for international clients. Basic computer knowledge and ability to handle CRM software. Problem-solving skills with a positive attitude. Ability to work in shifts, including night shifts if required. Prior experience in voice process or customer service is a plus but not mandatory. Strong interpersonal and listening skills. Training provided to understand company products and services. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

AR Caller - International Semi-Voice Process Qualification- Graduation/ Intermediate (No Btech) Skills : Good Communication Only Freshers 5 days working, Mon - Fri Fixed Sat & Sun off. Shift: Night (Timing: 6.30PM TO 3.30AM) 1-Way Cab Package: Fresher : During Training 10,700 take home, From 4th month 13,500 Take Home + Incentive Work Location: Hyderabad Immediate Joiner Round of interview (Interview timings 11am to 3pm) HR Typing V&A Manager Immediate joining (Walkin Interview ) Interested candidates can share your updated resume to (share resume via WhatsApp ) Refer your friend's / Colleagues Nishad Hr recuriter - 8520934202

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Process:- Linguistics - Multilingual Voice Process -Fresher/Exp both can apply -HSC pass can apply -Salary-13k To 17k + incentives -Timing: 8:00 AM – 5:00 PM -Need:- Languages: Kannada, Malayalam, Bengali, Gujarati -looking for immediate joiner Required Candidate profile min qualification HSC Location: Majiwada, Thane (w) To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay:- 9822146578 Perks and benefits High Incentives and growth opportunities.

Process:- IDFC Banking Process (Outbound Process) -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-14,500k + incentives -Shift timing: 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 Contact Information Contact Person: HR Akshay Mobile / WhatsApp: +91 98221 46578 Perks and benefits High Incentives and growth opportunities.

-Process:- ADITYA BIRLA FINANCE - Outbound Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary- 16,000 + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 Send your CV through WhatsApp (number mentioned below) HR Trupti:- 7378450713 Perks and benefits High Incentives and growth opportunities.

Process:- IDFC FIRST BANKING - Outbound Process (Telesales) Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Trupti:- 7378450713

Role & responsibilities All tasks & work assigned by head of the department, but specifically: Registration, OPD, Health checkup & Radiology Greet the patient/relatives/guest in polite manner. Provide basic & related information to visitors & patient. Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics Understand status of a patient (a new patient or an old patient, already registered). To get the information about the nature of illness and guide them to the concerned department. Ensure registration process and guide patient / relative to the concerned doctor. Identify whether patient is through references from outside doctors. Record the details of referred doctor (name and address) in the computer. Ensure all relevant informations of registration form must be filled by patient/relative. Proper handover the OPD file. Generate the OPD billing for investigations and consultations. Ensure correct and accurate billing. Guide the patients to labs and radiology and/or concerned department. Ensure minimum cancellations and refund of billings. Look after the health check- up patients came from health check department. To coordinate with lab & radiology for diagnostic reports of the patients. Arrange the IP patients Radiology report dispatch to respective wards. Call patients from ward whose radio-diagnostic request has come. Confirm the entries of radiology investigation in the system. Look after OPD areas and cleanliness of the same. Coordinate efficiently in OPD. Prepare the daily OPD register and maintain the data for OPD. Maintain the admission data for and inform concern department about next day admissions. Provide information regarding various preventive medical health checkups. Guide the health check- up patients in concern areas. Coordinate with respective OPD CCAs where health check- up patient is moving. Prepare the file of health check- up patients once all investigations & reports are done. Coordinate with all the departments. You will be trained for multi skills as per the requirement of organization. Follow the Registration and policies as per hospital standards. Coordinate for Admission and Billing. Collect the feedback forms from OPD patients. Solve the problems or grievances informed by patients/relatives. Report to duty on time and should be flexible to adjust duties with others. Participate different projects and show enthusiasm. Participate in feedback calling activities. Train a new staff about departmental activities. Customer care executives/Sr. executives can be transferred internally (Front office, OPD, Admissions & Billing, Labs etc.) anywhere as and when required by the organization. This Job description can be altered/modified based on organization’s need. Admission, IP Coordination, Discharge & Billing Receive patient’s admission slip given by the doctors. Give out the estimation of admission to the patients in coordination with doctors. Allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor. Admit the patient in HIS and complete the admission process. To put required remarks and notification in the system for smooth billing. Guide the patient to Billing counter for deposit payment. Check with TPA desk about patients pre authorization. Explain the patients’ rights and responsibilities, general guidelines, visiting hours etc. to the patient. Handover the patient visitor’s and attendant’s passes. Answer queries and to provide information directly to the person or over telephone. For e.g. availability of doctors, fixing up an appointment, handling inquiries etc. Deposit slip is raised by the Admission counter and to give instructions regarding payment. To confirm with the house- keeping and wards regarding the readiness of the room before sending the patient. Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc. To arrange patient escort to respective room after admission. To post the consultation and IP service entries from ward on daily basis. Especially in night time when patient’s discharge is planned. Audit the IP entries time to time especially discharge of the patient is planned. IP coordinator to meet & greet patient every day. Identify patient needs pro- actively and work on that. Discuss patient complaints with respective ward staff to prevent the same in future. Escalate the complaint to reporting supervisor. Coordinate for patients’ discharge with concerned departments. Provide, explain and collect feedback forms to patients. Check the availability of non-clinical staff required on each floor (i.e. House Keeping, and Attendants) While visiting the patient room, to check the following services in the room: A. Quality of Linen providedB. Cleanliness of roomC. Cleanliness of WashroomD. Any maintenance related requirementE. Clearance of dishes, etc Record the discharge TAT regularly. Co-ordinate patients care including patient/family education on patient’s & family’s rights & responsibilities etc. Update admission & billing department about next day’s planned discharge. Enter the data & comments/suggestions of collected feedback forms in the feedback form analysis sheet. Provide the to the date billing to IP patients/relatives. Coordinate with concern departments (consultant, nursing, pharmacy etc.) for patients discharge. Provide the provisional & final IP bill to the patients. Discharge the patients from HIS & guide them for payment to billing department. EPABX & Call Management To receive a calls from within & outside hospital. To provide the required information to callers. To transfer the calls to concern & appropriate department &/or person. To maintain the records of doctor’s availability and non -availability. Give appointments to patients. Give out correct information to callers, patients & relatives about any camp or marketing activities. Give out basic packages and room charges to callers. Call the patients for the action taken report on their feedback given during the discharge. Pathology Laboratory To coordinate with OPD and IPD for patients report. To dispatch the reports of patients. To ensure the payment collection of OPD patient and investigation entry of IP patient. Working conditions Continuous flow of visitors, patients and relatives Working in various shifts and areas inside and outside the hospital (as & when require Grooming & Behavior: Associate must be in neat uniform while on duty. Shoes must be formal as per grooming policy. Female associate must tie hair. (pony tail). Male associate must decently comb hair. Nails must be cut and should not be long. Nail paint must not be of funky color. Associate must not wear heavy jewelry. Small, conservative & elegant earrings and rings are allowed. Associate must be polite & courteous with patients, relatives and staff. Associate must greet with Namaste to customers with an eye contact and listen to them properly. Associate must present sincerity, interest & willingness to help. Associate must show promptness and enthusiasm in his/her work. Associate must take an ownership of the customer and any complaints. He/She must resolve and revert back to customer with the feedback. Associate to train the new joinee employee and guide them as and when required. Associate must be open for operational and functional changes implemented by management. Preferred candidate profile Any Graduate, Ready to work in Rotation. Perks and benefits

Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Min 6 Months of experience in International BPO Voice process Required Candidate profile Graduate/ UG can apply Both side cabs providing Should have excellent Communication in English Should have Basic computer knowledge Candidates should be willing to work in US shift HR Cl- 84596 70739

Process:- IDFC FIRST BANK - Outbound Process Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Mahek:- 7559401618

Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Immediate joining only HR Connect - Ms. Lipi - 84596 70739 Required Candidate profile Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) Qualificatiuon - UG /Any Graduate Excellent communication skills in English 2-way cab facility HR connect - 88673 27780

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats in a timely and professional manner. Provide accurate information on banking products and services to customers. Resolve customer issues promptly and efficiently while maintaining high levels of service quality. Meet performance targets for call handling time, resolution rates, and sales conversion ratios. Collaborate with team members to achieve common goals and objectives. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre environment or related field (preferably from banking industry). Excellent communication skills with ability to handle multiple conversations simultaneously. Strong cross-selling skills with knowledge of various financial products and services offered by the bank. Ability to work effectively under pressure during peak hours or special events.

Roles and Responsibilities: An International Voice/ non voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : HR Nikhath Call/DM @7259974946 Reference Code 145 Call or whatsapp to above number

Answer customer queries promptly Resolve complaints and technical issues Provide accurate product/service information Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Suman @9568899306 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview

Hiring for operation profile min exp:-1yrs 30k in hand Location:-Noida sec-16 f2f interview on 23rd july For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Job Opportunity: International Semi-Voice Process (Night Shift) Hyderabad | Freshers Only We are hiring enthusiastic and energetic freshers for an International Semi-Voice Process at our Hyderabad location. If you have excellent communication skills and are looking to start your career in a dynamic work environment, this is the right opportunity for you! Position Details: Role: Customer Support International Semi-Voice Process Employment Type: Full-Time Location: Hyderabad (Work from Office) Shift Timings: Night Shift | 6:30 PM to 3:30 AM Work Days: Monday to Friday Weekends: Fixed Off Saturday & Sunday Cab Facility: One-way cab provided (drop after shift) Eligibility Criteria: Education: Intermediate or Graduation (Note: B.Tech candidates are not eligible) Experience: Only Freshers Other Requirements: Excellent verbal and written communication skills Confident and energetic personality Willingness to work night shifts Compensation: Training Period (First 3 Months): 10,700 (Take-Home) Post-Training (From 4th Month): 13,500 (Take-Home) + Attractive Incentives Preferred candidate profile How to Apply: Interested candidates are encouraged to share their resumes with HR Nandini via: WhatsApp: 9154219402 Email: nandinihraxis@gmail.com Refer Your Friends Too! Lets grow together – tag someone who might be interested.

Greetings From The Job Factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: For More Details Call : PAVITHRA T @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in (Please send us a message on WhatsApp in case the numbers are busy). Job Details Process: International Voice Process Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5.6 to 6LPA Shift Timings: Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with customer support experience) Roles and Responsibilities : Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates with minimum of 12+months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in