GBS Training Specialist

UPS Supply Chain Solutions (UPS SCS)

2 - 6 years

3 - 7 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

onboarding operations skill development customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
The Training Specialist coordinates and facilitates training for Customer Care Agents, ensuring learning experiences are effective, engaging, and aligned with operational goals. This role analyzes training content to identify opportunities for improvement and collaborates closely with Process and Operations partners to ensure training materials support performance metrics and quality standards.
The Training Specialist supports new hire onboarding, ongoing skill development, process updates, system training, and performance improvement initiatives. The ideal candidate is an engaging facilitator, a clear communicator, and a strong collaborator who can translate complex processes into practical, agent-friendly learning experiences grounded in adult learning principles.

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UPS Supply Chain Solutions (UPS SCS)

Logistics and Supply Chain

Atlanta

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GBS Training Specialist