11148 Customer Care Jobs - Page 24

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & Network security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: - Technical administration or troubleshooting to ensure the efficient functionality of the solution. Lead end-to-end project management for strategic initiatives across multiple functions or business units. Develop detailed project plans, timelines, resource plans, budgets, and risk mitigation strategies. Engage with stakeholders at all levels to gather requirements, align goals, and manage expectations. Manage project scope, change requests, and impact assessments through formal change control processes. Solid understanding of networking fundamentals (TCP/IP, LAN/WAN, Firewalls, VPNs) Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity.Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience managing cross-functional teams and large-scale enterprise projects Experience in troubleshooting platform related issues, data backup, restoration, retention Ability to manage multiple high-priority projects in a fast-paced environment. Maintains awareness of latest technologies in the domain (Cloud, Firewalls, Devops)

-Hiring Fresher & Experience candidates for Voice Process -English + Malayalam is required -Location : Chennai -Salary- 16k Inhand --Call Sameera 9403893923 TO APPLY.. . . Required Candidate profile Chennai - Graduation not Mandatory. Good communication.

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Call Naushad 6360065090 or 9964080000 visit jobshop.ai to explore other open positions with us We are Hiring for World Best Call Centers in Bengaluru. International Voice & Non Voice Process in Whitefield: - Call Naushad 6360065090 Fresher Salary upto 24,000/- Take Home & Experienced upto 38,000/- UK & US Banking in Manyata Tech Park -Naushad 6360065090 on 9110657487 or 9964080000 Experienced Salary upto 40,000 CTC + 8000 Incentive Salary 23,000 + unlimited incentives Hiring for World's Largest Ecommerce Client in Bellandur & Electronic City - - C all Naushad 6360065090 or 9964080000 10th Std, PUC & Grad Fresher or Experienced Salary upto 28,000 Take Home + incentives Technical Support for Freshers in Baghmane Tech Park & Whitefield - -C all Naushad 6360065090 or 9964080000 Fresher Salary 3.3 Lacs + 2.7 Lacs Variable Experience Salary 5.3 Lacs + 2.7 Lacs Variable Call Naushad 6360065090 or 9964080000 to speak to any of our HR Recruiters visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Zaan On 63600 65418 or 9964080000 Job Locations : 1. Bhartiya Tech Park- International Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Zaan On 63600 65418 or 9964080000

Job Description: **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. Bhuvana 7406034000 - Ideal for freshers starting out or experienced professionals looking to grow! Job Details: Role: Customer Support International Voice Process Location: AMR Tech Park, Honasandra, Bangalore Work Mode: Work from Office Shift Timing: Rotational Shifts Weekly Offs: 2 Days Off (Fixed Saturday & Sunday Off) Salary & Benefits: Freshers: 21,000 Take-Home Salary Experienced: Up to 28,000 Take-Home Salary (based on experience) Additional Benefits: 2-Way Cab Facilities within defined radius Fixed weekend offs Incentives (performance-based) Paid training and career growth opportunities Eligibility Criteria: Education: Undergraduate / Graduate Experience: Freshers can apply Candidates with 6 months to 2 years of international voice experience preferred Skills Required: Excellent English communication Strong customer service skills Willingness to work in rotational shifts Ability to handle queries and resolve issues effectively Interview Rounds 1 HR Round: 2 VNA (Voice & Accent) Assessment 3 Operations Round Bhuvana 7406034000 For More Details Call HR Bhuvana 7406034000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Process & Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Ameena 8095524000 Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR Ameena 8095524000 or 9964080000 or visit jobshop.ai to explore other open positions with us - Ideal for freshers starting out or experienced professionals looking to grow! Process & Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Ameena 8095524000 Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR Ameena 8095524000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Priya 7406026000 or 9964080000 Join Our Tech Support Team for Apple! Key Responsibilities: Handle inbound and outbound calls for customer service. Assist customers with payment querie s, account issues, broadband issues and support resolutions. Maintain high standards of customer service by providing prompt, efficient, and accurate assistance. Salary: 2.5 LPA to 5.5 LPA (with 1 way cab facility) Qualifications: Prior experience in the customer service is preferred but not required. Freshers or candidates with relevant experience are encouraged to apply. Excellent communication skills and a customer-first approach. Ability to work under pressure and meet deadlines. Priya 7406026000 Perks and Benefits: Cab facility provided for shift timings. Opportunity to grow within the Customer Success, Service, and Operations department. Incentives Depends on your performance. Call HR Priya 7406026000 or 9964080000

Job Description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process. For More Details, Please Call: Shefali 7975181576 Join Our Tech Support Team for Apple! Are you passionate about technology and eager to work with one of the world's leading smartphone companies? We are looking for skilled and enthusiastic individuals to join our Technical Support team for Apple . What Were Looking For: Strong technical knowledge and problem-solving skills Minimum 1 year of experience in Customer Support Excellent communication skills Willingness to work in rotational shifts What We Offer: Opportunity to work with a global tech leader Competitive salary up to 30,000/month Office location: Brookefield, Bangalore Supportive and dynamic work environment If you're ready to grow your tech career with a premium brand, wed love to hear from you! For More Details, Please Call Shefali 7975181576 Role: Technical Support - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended

Kickstart or Elevate Your Career with JobShop! India's Leading BPO Recruitment Company Mega Hiring Drive for Top MNC BPOs! Looking to work in a dynamic environment with excellent growth and salary potential? Were hiring for International Voice, Domestic Voice & International Chat Process roles across multiple locations in Bangalore! Available Job Locations & Profiles: Manyata Tech Park – International Voice / Tech Support / Semi Voice Up to 6 LPA Marathahalli – International Voice / Insurance Claims Process Up to 7 LPA Electronic City – International Voice / Non-Voice Up to 4.5 LPA Bellandur – International Voice Process Up to 6 LPA Whitefield – International Voice / Tech Support / Semi Voice Up to 5 LPA Who Can Apply? Freshers & Experienced (Minimum 6 months in International Voice / Sales / Client Servicing) Excellent English Communication Skills Willing to Work in Rotational Shifts Great opportunity for anyone looking to build a long-term career in customer service, technical support, or chat support roles with top international brands! For More Details & To Apply: HR Neha – 7975182408

* Manage inbound queries related to credit card related issues * Provide assistance through voice support * Ensure timely resolution and follow-up of customer concerns Salary - 28k Inhand + Unlimited Incentives. Required Candidate profile Eligibility: > Grad Freshers and UG Experienced can apply > Salary upto 28K In hand and Unlimited Incentives For More Info Call HR Jiya - 9315779945 (Call/Whatsapp)

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Sara on 6360065554 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc Location: Bhartiya Tech City Belendur Pri Tech For More Details Please Call Sara on 6360065554 or 9964080000 or visit jobshop.ai to explore other open positions with us

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

Hiring for CS Executives for US Voice Process Key roles:-. >Handling customers queries over voice Eligibility- Undergraduates / Graduates – Freshers Welcome! Salary - upto 30k Inhand + Inc + Both side cabs Required Candidate profile Note:- UG/ Grad freshers both can apply 1. Need Candidates with excellent communication skills 2. Comfortable with Work from Office For More Info Contact Simmi - 7011964232 (Call/Whatsapp)

Urgent Vacancy Outbound Voice Process, Telesales, Outbound Sales Designation : Executive & Sr. Executive (Inbound And Outbound Voice Process) Qualification : HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 12,500 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office To schedule your interview Call or send your CV through WhatsApp/ mail (number mentioned below)- HR Pratiksha:- 8698488197 Mail id:- pratiksha.shirtode@credicus.co

Process :- Outbound Process (Yes Bank) Inbound and Outbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary upto 15.5k in hand Required Candidate profile Qualification :- 12th Pass How To Apply..? To Schedule your interview call or send your CV through whatsapp (number mentioned bleow) HR Pratiksha:- 8698488197 Perks and benefits Good salary With Unlimited Incentives

Process :- Outbound Process (Yes Bank) Inbound and Outbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary upto 15.5k in hand Required Candidate profile Qualification :- 12th Pass How To Apply..? To Schedule your interview call or send your CV through whatsapp (number mentioned bleow) HR Pratiksha:- 8698488197 Perks and benefits Good salary With Unlimited Incentives

Process:- Telecaller Voice Process (Outbound Process) Shift:- Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Fresher & Exp Salary:- Upto 12,200 In hand. Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanshree:- 9765799435

Role & responsibilities: Salary:- 12,200 in hand plus unlimited incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Viman Nagar Pune-411014 Preferred candidate profile: Min qualification - 12th & Immediate Joiners Having basic Knowledge of Computer. Fixed day shift How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Dhanshree :- 9765799435

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.

Telesales Executive-Insurance mundhwa-kharadi bypass, kharadi south main road, kharadi, pune, maharashtra 411014 work mode: work from office nature of account: domestic department: insurance (health, motor & life) shift: rotational shift (day shift for females up to 8 pm; rotational for males) working days: 6 days/week position overview: we are looking for enthusiastic and customer-centric individuals to join our growing customer success team. as a customer success associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including health, motor, and life insurance. this is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales. key responsibilities: make outbound calls to interested leads and guide them through appropriate insurance solutions. build a deep understanding of customer requirements and match them with relevant insurance products. maintain high levels of customer satisfaction and handle customer concerns with professionalism. meet and exceed daily/weekly/monthly performance targets. maintain accurate records of customer interactions and follow-ups in internal systems. stay up to date on insurance products, features, and market updates. eligibility criteria: education: graduate in any discipline. experience: open to both freshers and experienced candidates. preferred: experience in insurance and a flair for sales is a plus. languages required: fluent in english and hindi. communication skills: excellent verbal and written communication in both languages. must be free from MTI (mother tongue influence) and RTI (regional tone influence). strong grammar and pronunciation skills are a must. salary: freshers: up to 25,000 ctc experienced candidates: up to 35,000 ctc (based on last drawn salary)

Position:- Web Sales - Bajaj/BAGIC (Health & Motor Insurance) Telesales Location:- Viman Nagar Pune- 411014 Department:- Telesales Executive (Manage inbound-Outbound Calls) Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,200 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp ) HR Aditya :- 8308125422

You will oversee the day-to-day operations, functions, and duties of GHRS to ensure adherence to service level standards and metrics, serving as the primary point of contact for clients. Your responsibilities will include ensuring ServiceCentral resolutions based on assigned access and providing other HR systems-related support. Additionally, you will lead and/or participate in ad hoc projects related to Human Resources and office-wide issues. By identifying explicit and implied client needs through probing questions and understanding requirements, you will drive change along with a detailed plan. In terms of people management, you will oversee adherence to defined processes in GHRS, lead process efficiency, monitor workload, and implement improvement projects. You will also identify opportunities for better team efficiencies and work with leaders to implement them. Providing immediate and specific constructive feedback and recognition evenly across your team will be a proactive approach you will take. Your role will also involve facilitating professional excellence through quality delivery of GHRS tasks, expertise in process mapping and designing. By sharpening your expertise and deep knowledge of HR issues, you will gain credibility in different areas. You will enrich processes, value-added services, and stay current on trends, including utilizing power tools for both internal and external customers. As for qualifications, you must have a Bachelor's degree, strong experience in an HR Shared Service Centre, and onboarding experience. While prior team lead experience is preferred, it is not required. Experience in using Oracle will be advantageous. Strong leadership skills, written and verbal communication skills, ability to plan and prioritize workload, use initiative, work under instructions, work independently or as part of a team with a can-do attitude, maintain good working relationships with colleagues across HR, provide high standards of customer care, demonstrate a methodical and organized approach, be a quick learner, self-motivated, flexible and adaptable to changes, have working knowledge of Excel and Word, willing to work North America hours, open to a hybrid work setup, and report to the BGC office are all essential attributes for this role. WTW is an equal opportunities employer.,

Hiring for Email Support Executive (Flipkart) | 3-month contract, extendable | 16K in-hand | 5-day week, rotational shifts | Must have i5, 8GB RAM, Win 11 system | Apply: gargi.sharma@tryorecruits.com | WhatsApp: 8209947032 Work from home House rent allowance Health insurance Provident fund Annual bonus

Responsibilities: Meet daily/weekly sales targets through outbound calling Handle customer queries via phone calls Maintain high call quality & resolution rate Make cold calls to generate leads Work from home Over time allowance Travel allowance