Customer Care Executives

Description

We are seeking enthusiastic and motivated Customer Care Executives to join our team. This role is ideal for freshers/entry-level candidates looking to start their career in customer service. As a Customer Care Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.

We prefer the candidates only from Kottayam [ for kottayam Branch], Thrissur[ for Thrissur branch] and Thiruvananthapuram [for thiruvanathapuram branch]. others please excuse

Responsibilities

• Handle customer inquiries and provide timely and accurate responses.
• Resolve customer complaints and issues effectively and professionally.
• Maintain a positive attitude while dealing with customers and colleagues.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer service experience.
• Provide feedback on customer interactions to improve processes and services.

Skills and Qualifications

• Excellent communication skills in English and local languages.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with CRM software is a plus.
• Customer-oriented mindset with a passion for service.
• Ability to work flexible hours, including evenings and weekends.