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Customer Care Executive

Customer Care Executive

Xpheno

1 - 31 years

0 Lacs

Hudi, Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

support mobility chat service processing coordination rest technology updating reports database software crm

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Executive Automobile Industry Exp preferred Location: Bangalore About River: River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there. With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility. Key Responsibilities: ● Addressing all customer queries over phone, email and live chat (sometimes alone and sometimes together with other Customer Delight associates),consistently delivering outstanding levels of service. ● Assisting with day-to-day operational processes e.g. order processing,coordination with internal teams. ● Identifying and implementing opportunities to improve our customer experience and new ways to delight our customers, and feeding back to the rest of our team as the ‘voice of the customer’ on potential improvements to our processes, product and technology. ● Updating daily reports and managing the customer database for the internal teams. Ideal Candidate: ● At least 1-5 years experience in a consumer facing company (preferably a start-up) with a strong customer ethos Experience and aptitude with major MS office software. ● Familiarity with any CRM software will be a plus

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Customer Care Executive