Job Title: Customer Care Executive Location: Sector – 9, Noida, (Delhi) Job Type: Full-Time Salary : 16000/- to 20000/- Job Summary: We are seeking a highly motivated and customer-focused “Customer Care Executive” to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction. Key Responsibilities: Answer incoming calls and respond to customer queries in a timely and professional manner. Make outbound calls to customers for follow-ups, feedback or support. Provide accurate information about products, services, or policies. Resolve customer complaints with empathy and efficiency. Maintain detailed records of customer interactions using CRM systems. Meet performance targets such as call handling time, customer satisfaction, and quality standards. Escalate complex issues to the appropriate department or supervisor when necessary. Stay updated with services, new updates & policies. Rotational shifts. Qualifications and Skills: A bachelor’s or Masters degree in Commerse (B. Com, M Com, persuing CA or CS is a plus. 1-2 yrs. proven experience in a call center or customer service role is preferred. Excellent verbal communication and interpersonal skills. Ability to handle stressful situations and manage difficult customers. Good listening skills and attention to detail. Basic computer knowledge and familiarity with CRM software. Proficiency in English, Hindi, languages (regional languge – additional) Show more Show less

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