Customer Care Executive

1 years

1 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Executive
Location: Andheri East, Mumbai
Days: Mon–Fri • Time: 10 AM – 7 PM

Responsibilities:

  • Handle customer calls/messages & resolve queries
  • Manage technician tickets and update daily trackers
  • Coordinate with Operations & VRAs for machine refilling issues (Pan India)
  • Maintain records of interactions, complaints & resolutions
  • Work with internal teams for quick problem resolution
  • Use Google Sheets/Docs for reporting

Requirements:

  • 1+ year experience in Customer Service
  • Strong communication skills
  • Must know Google Sheets & Google Docs
  • Experience in Zoho CRM & Greythr preferred
  • Ability to multitask & work under pressure

Apply Here: https://forms.gle/r4nsrrbwwqwZq1ox5
Shortlisted candidates will be contacted by HR.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

  • How many years of experience do you have in Customer Service?

0 years

Less than 1 year

1–2 years

2+ years

  • Are you comfortable working from the office in Andheri East, Mumbai?

Yes

No

  • Are you proficient in Google Sheets and Google Docs?

Yes

No

Learning

  • Do you have experience coordinating with technicians or operations teams?

Yes

No

  • Do you have experience using Zoho CRM or similar CRM tools?

Yes

No

  • Are you comfortable working Monday to Friday, 10 AM – 7 PM?

Yes

No

  • When can you join?

Immediately

Within 15 days

More than 15 days

  • Are you willing to handle both customer calls and backend coordination?

Yes

No

Work Location: In person

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