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Customer Care Executive

Customer Care Executive

Teleperformance (TP)

0 - 2 years

0 - 2 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Customer Support Inbound Process BPO Telecalling Customer Care Domestic BPO Voice Process Outbound Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions. Provide accurate and efficient resolutions to customers' issues related to products/services offered by the company. Maintain a high level of professionalism while interacting with customers, ensuring excellent communication skills. Meet performance targets set for call handling time, first-call resolution rate, and overall customer satisfaction. Collaborate with internal teams (e.g., technical support) to resolve complex customer issues. Desired Candidate Profile 0-2 years of experience in BPO/Call Centre environment or similar industry. Excellent English language proficiency (spoken & written). Strong understanding of domestic BPO processes such as Inbound/Outbound calling, Voice Processing, Telecalling, Voice Support

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

450 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Customer Care Executive

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Skills Required

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