Customer Care Executive

JOB description : Customer Service Representative multiple voice and non-voice processes: *Job Title:* Customer Service Representative - Voice & Non-Voice Process *Job Summary:* We're seeking a highly skilled Customer Service Representative to join our team, handling both voice and non-voice customer interactions. You'll provide exceptional support through phone, email, chat, and social media channels, ensuring customer satisfaction and resolving issues efficiently. *Responsibilities:* - Handle inbound and outbound calls, responding to customer inquiries and resolving issues - Respond to customer queries via email, chat, and social media - Provide timely and accurate information about products and services - Document customer interactions and maintain accurate records - Collaborate with team members to improve customer experience - Identify customer needs and offer relevant recommendations - Resolve customer complaints and provide suitable solutions - Maintain customer records and update account information *Requirements:* - High school diploma or equivalent; bachelor's degree preferred - Excellent verbal and written communication skills - Strong problem-solving and multitasking abilities - Proficiency in customer service software and CRM systems - Ability to work in a fast-paced environment - Previous customer service experience preferred, but not required *Skills:* - Excellent communication and customer service skills - Strong analytical and problem-solving skills - Ability to multitask and handle multiple customer interactions - Proficient in using CRM software and other customer service tools - Attention to detail and accuracy in handling customer information ¹ ² ³ *Voice Process:* - Handle inbound and outbound calls - Provide customer support and resolve issues - Meet customer service metrics and performance standards *Non-Voice Process:* - Respond to customer emails and chats - Provide support through social media channels - Handle data entry and customer information management - Resolve customer complaints and issues through written communication If you're a motivated and customer-focused individual, we'd love to hear from you! Contact: Hr Gayatri 7977931891 Teleperformance