Customer Care Executive

Job Title: Customer Care Executive

Location: Mohali
Job Type: Full-time
Department: Customer Service

Job Overview:

As a Customer Care Executive, you will be the first point of contact for our customers. You will handle inbound inquiries, resolve issues, and ensure an outstanding experience for every individual. Your goal will be to provide excellent service, maintain customer satisfaction, and strengthen the relationship between our company and our customers.

Key Responsibilities:

• Respond to customer inquiries via phone, or chat in a timely, accurate, and professional manner.
• Handle customer complaints, concerns, and feedback with empathy and understanding, providing effective solutions.
• Process orders, returns, and exchanges while ensuring a seamless customer experience.
• Document customer interactions and ensure accurate record-keeping of issues and resolutions.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service or a related field is a plus, but not required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to remain calm and composed in stressful situations.
• Ability to work well both independently and as part of a team.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive, friendly, and collaborative team environment.
• Continuous training and professional development.
• Work-life balance initiatives.

How to Apply:
Please submit your resume detailing your experience and why you would be a great fit for the role.

share resume at: sahil9914663578@gmail.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person