Customer Care Executive

0 - 5 years

0 - 5 Lacs

Posted:7 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Executive

Roles and Responsibilities

  • Handle inbound and outbound calls, emails, and other forms of communication from customers.
  • Respond to customer inquiries and resolve issues promptly, efficiently, and professionally.
  • Provide accurate information about products, services, and company policies.
  • Escalate complex issues to the appropriate department or senior staff when necessary.
  • Maintain detailed and accurate records of all customer interactions and transactions.
  • Follow established communication procedures, guidelines, and policies.
  • Collaborate with team members to ensure a cohesive and positive customer experience.
  • Strive to meet and exceed customer satisfaction and performance metrics.

Skills Required

  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with a patient and empathetic approach.
  • Ability to actively listen and understand customer needs.
  • Problem-solving and conflict-resolution skills.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • A positive attitude and a commitment to providing high-quality customer service.

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