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Shree Shyam Jyotish Kendra
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Customer Care Executive

Customer Care Executive

Shree Shyam Jyotish Kendra

0 years

0 Lacs

DLF Ph-II Gurugram Haryana

Posted:4 months ago| Platform: Indeed logo

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Skills Required

support chat analysis management schedule crm service marketing communication

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities :Client Interaction & Support:Answer incoming calls, emails, WhatsApp, and chat queries from clients regarding astrology services.Provide accurate information about available services such as horoscope reading, kundli analysis, vastu consultations, etc.Appointment Management:Schedule, reschedule, and cancel appointments with astrologers as per client requests.Coordinate with astrologers to confirm availability and maintain calendars.Query Resolution:Address client concerns or issues politely and promptly.Ensure resolution of complaints in a professional and timely manner.Service Guidance:Guide clients in selecting suitable astrology services based on their needs.Upsell or promote relevant services or packages, when appropriate.Data Entry & CRM Handling:Maintain detailed and updated records of client interactions in the CRM system.Ensure confidentiality of sensitive client information.Follow-ups & Feedback Collection:Conduct follow-up calls to ensure client satisfaction post-consultation.Collect feedback and share with management for service improvement.Coordination with Internal Teams:Collaborate with astrologers, marketing, and operations teams to ensure seamless service delivery.Multilingual Communication (if applicable):Communicate with clients in their preferred language to enhance comfort and clarity.Preferred candidate profile Education:10+2 Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9212022200

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Customer Care Executive