0 - 31 years

1 Lacs

Posted:3 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Care Executive is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: Customer Interaction: Handle customer inquiries and complaints via phone, email, and chat, providing professional and empathetic service.  Problem Resolution: Efficiently resolve customer issues and complaints, ensuring a positive experience and maintaining customer loyalty.  Product Knowledge: Maintain thorough knowledge of the company's products and services to provide accurate information and support.  Record Management: Update and manage customer records in the CRM system, ensuring all interactions are documented accurately.  Feedback Analysis: Track and analyze customer feedback to propose improvements in service delivery. 

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