Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Service / Operations
Location: BelapurIndustry: Container Shipping & Freight Forwarding

Company Overview:

Join a globally recognized leader in container shipping and freight forwarding services. With a strong commitment to operational excellence, sustainability, and customer satisfaction, we provide reliable and efficient logistics solutions across major trade lanes. Be part of a team that connects the world through seamless cargo movement and end-to-end supply chain solutions.

Position Overview:

As a Customer Care Executive, you will act as the primary point of contact between the company and its clients. You will be responsible for ensuring high levels of customer satisfaction through prompt, efficient, and professional communication, while managing documentation and coordination related to shipping and logistics.

Key Responsibilities:

• Serve as the first line of support for customer inquiries, complaints, and service requests via phone, email, and online platforms.
• Handle shipment bookings, track consignments, and provide regular updates to clients.
• Coordinate with internal teams (operations, documentation, sales, and customs) to ensure timely cargo movement and issue resolution.
• Ensure accurate and timely submission of shipping documents (BLs, invoices, delivery orders, etc.).
• Maintain up-to-date knowledge of international shipping regulations, INCOTERMS, and documentation standards.
• Assist in resolving shipment delays, disputes, and exceptions in coordination with relevant departments.
• Build and maintain strong customer relationships, focusing on customer retention and satisfaction.
• Analyze customer feedback and contribute to process improvements to enhance service delivery.
• Utilize CRM tools to log interactions and maintain a history of customer communication.
• Support key account management and contribute to monthly/quarterly performance reviews.

Required Qualifications & Skills:

• Master’s degree in Business Administration, Supply Chain Management, International Trade, or a related discipline.
• 0–2 years of relevant experience in customer service, logistics, or shipping (Fresh postgraduates with strong internships may also apply).
• Excellent communication skills (verbal and written) in English; multilingual proficiency is a plus.
• Familiarity with container shipping documentation, freight terms, and supply chain workflows.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP/CRM systems (e.g., SAP, Salesforce, CargoWise) is a plus.

How to Apply:

Send your resume and a cover letter to [email protected] with the subject line: Customer Care Executive Application – [Your Name]

Or contact on this nymber 7709719731

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Education:

• Master's (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7709719731