We are seeking a courteous, proactive, and customer-focused Customer Care Executive to join our courier company. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, tracking shipments, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Respond to customer queries via phone, email, and chat in a professional and timely manner. Assist customers with tracking shipments, booking courier pickups, delivery status, and general inquiries. Handle complaints and issues related to lost, delayed, or damaged shipments with empathy and urgency. Coordinate with operations, dispatch, and delivery teams to resolve customer concerns. Maintain accurate records of customer interactions and update internal systems. Follow up with customers to ensure issues are resolved and they are satisfied with the service. Provide information about services, rates, and company policies. Escalate unresolved issues to the appropriate internal departments. Maintain service standards and achieve KPIs such as response time, resolution rate, and customer satisfaction score. Requirements: High School Diploma or equivalent (Bachelor’s degree preferred) Prior experience in customer service, preferably in logistics, courier, or transportation industry Excellent verbal and written communication skills in [local language and/or English] Strong problem-solving and interpersonal skills Proficiency in using CRM systems and basic computer applications (MS Office, email) Ability to multitask and work under pressure in a fast-paced environment Positive attitude and customer-first mindset Preferred Qualifications: Knowledge of courier tracking systems and processes Fluency in multiple languages is an advantage Experience using logistics or dispatch management software

More Jobs at Pns Express Private Limited

Customer Care Executive

Vatva, Ahmedabad

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Customer Care Executive

Alandur, Chennai

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Accountant/ Accounts Executive

Mahipalpur, New Delhi

2.0 - 31.0 yrs

INR 2 - 3 Lacs

Customer Care Executive

Dum Dum, Kolkata/Calcutta

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Customer Care Executive

Andheri East, Mumbai/Bombay

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Tracking Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Pns Express Private Limited

5 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Care Executive